UX Lead, Head of User Experience, Interaction Design Manager

Plan and conduct user research; convert insights into personas, journey maps, and design principles; guide designers and developers; iterate prototypes; measure experience metrics; and advocate for user-centric culture across organisations.

Fintech scale-ups | E-commerce marketplaces | Digital agencies and consultancies | Health-tech platform providers | Public-sector service redesign teams | Media streaming companies | Enterprise software vendors

Professionals usually start as UX or interaction designers, building portfolios of successful interfaces. Exposure to product strategy, analytics, and team mentoring paves the way to lead roles. By year ten, many direct multi-product experience departments or move into executive-level customer experience positions.

As digital channels multiply and regulatory focus on accessibility strengthens, skilled UX leaders remain vital. AI-powered personalisation, voice interfaces, and immersive experiences promise fresh challenges and an expanding remit that reaches into service design and brand strategy.

User-research planning and ethnographic techniques | Prototyping tools like Figma and Adobe XD | Information architecture and content modelling | Usability testing setup and analytics | Accessibility standards (WCAG) implementation | Data-driven design using experimentation platforms | Collaboration with AI recommendation engines

Empathetic listening and interview facilitation | Storytelling through journey mapping | Influencing senior stakeholders’ design appreciation | Mentoring multidisciplinary design teams | Prioritisation and trade-off negotiation | Critical thinking and evidence-based decisions | Cultural sensitivity in global product contexts