PRIVACY POLICY

By using our website you agree to our privacy policy as well as terms and conditions:

PRIVACY NOTICE AND ACTIVITY RECORD

London School of Innovation is committed to protecting the privacy of our student’s data. Our commitment to providing quality services to our students, running our operations efficiently, and complying with all applicable laws requires us to collect and process personal data.

Generally, the term “personal data” refers to any information that can be used to identify an individual. In addition, “special categories of data” may be included, including information concerning one’s race, ethnicity, religious or philosophical beliefs, or physical or mental health. Such data processing is subject to strict regulations. Information regarding criminal convictions and offenses is also subject to strict requirements.

We are committed to protecting your personal information and handling it appropriately.

Registration Number: 11942630

Data Controller: London School of Innovation, 6 Sutton Park Road, Sutton, Greater London, United Kingdom, SM1 2GD

Data Protection Officer: Responsible for advising the London School of Innovation on following data protection laws and tracking its performance.

If you have concerns about how the London School of Innovation processes your personal data, please email privacy@lsi-ac.uk or call +44 (0)203 507 0033.

WHAT WE COLLECT

We record the basic information provided by your web browser when you access our website. This information is technical and does not contain sensitive personal details.

This might include: your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation, etc. We use this data for legitimate interests, to assist with problems that may arise in relation to this website. We also aggregate access trends to provide a better browsing experience.

GENERAL ENQUIRIES

When you register your contact details with us, we may collect the following information: Name and Job title, Contact information including email address, telephone numbers, preferences, requirements and interests. Our legitimate interest in this information is to contact you to respond to queries in the most efficient and effective way.

When contacting us, you can also upload a document with your enquiry. This document should not include personal information or sensitive data.

Where “Live Chat” functionality is available, we will also collect any personal information you provide to us while using that functionality. This functionality enables you to message a member of staff to answer your queries and provide information in real-time. Our legitimate interest in retaining this information is to enable fluid communication and for quality and assurance purposes.

CAREERS APPLICATIONS

When you provide information to us in order to apply for a job role at London School of Innovation , you can upload a CV and cover letter. We will hold this information in the legitimate interest of determining the suitability of your application for the role.

As mentioned above, we will keep this application, and your details, on record, so that we can contact you in the event of any later suitable vacancies, and cross-reference any future applications you make.

When you apply for a job role at LSI, we use automated decision-making in processing your personal information. This is to ensure all application submissions match the essential relevant job specifications which are necessary for entering into an employment contract. You can request a manual review of the accuracy of an automated decision if you are unhappy with it. To do so, please contact privacy@lsi-ac.uk.

We require this information to communicate with you and to assess your application.

In particular, we require this information for the following reasons:

  • Assess whether you meet the minimum requirements of the job application;  
  • To arrange the next steps in relation to your application, should you be successful; and
  • Cross-check applications so that we do not proceed with multiple applications from the same candidate, in case multiple applications have been made in error by the candidate.

 

We may use the information for:

  • Improve our products and services;
  • Improve your browsing experience by personalising the website;
  • We may periodically send emails about new London School of Innovation product features or improvements or other information which we think you may find interesting using the email address you have provided.

 

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No third parties have access to your personal data unless otherwise specified in this policy. This is unless the law allows them to do so or you have requested these third parties to have access.

 

We will retain your information for a period no longer than necessary. This will be unless otherwise requested, for the duration of our contractual obligations and as long as legally required. This should be no longer than 7 years. This is to ensure that all decisions and actions have been properly documented and retained for this useful period.

 

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Further information about Google’s privacy policy may be obtained at http://www.google.com/privacy.html. You can use the Google Analytics Opt-out Browser Add-on by visiting here: https://tools.google.com/dlpage/gaoptout.

 

The “Live Chat” functionality is provided by a third party – their privacy policy can be found at www.livechatinc.com/privacy-policy. When you use Live Chat, third parties place cookies on your computer to enable the service to work. When you message our staff, we and related third parties will process this information which may include information that you have provided about yourself. LiveChatInc collects cookies and usage data and processes this in the US.

WHAT WE DO WITH THE INFORMATION WE GATHER

GENERAL ENQUIRIES

We require this information to communicate with you, provide you with a demonstration of our tools, and provide you with a better service.

In particular, we require this information for the following reasons:

To discuss any queries or requirements you have.

To follow up with the most relevant information relating to your query; and

To arrange the next steps with you in relation to your enquiry.

We may use the information for:

Improve our products and services;

Improve your browsing experience by personalising the website;

Emails may be periodically sent about new London School of Innovation courses, improvements, or other information that we believe you may find interesting.

CONTROLLING YOUR PERSONAL INFORMATION

You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you please email privacy@lsi-ac.uk. You may also contact us for further details or with any queries.

In addition, under that Regulation, you may request the rectification or erasure of these personal data. You may also request the restriction of processing concerning you or object to such processing. You also have the right, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or by telephone: 0303 123 1113.

We may change this policy from time to time by updating this page. For more details, please contact us at privacy@lsi-ac.uk.

HOW WE PROTECT YOUR INFORMATION

To keep your information safe, we use physical, electronic, and managerial tools. We apply these tools based on the sensitivity of the information we collect, use and store, and the current state of technology. Although we take steps to prevent unauthorised access to the use of personal information, the internet is not 100% secure. For this reason, we are not able to guarantee that the information we collect or store will always be protected from unauthorised access. We also cannot guarantee that it will only be used as described in this Privacy Policy. 

RECORD OF PROCESSING ACTIVITIES

In what ways do we process personal data?

We process a large amount of personal information in order to communicate with and support our students, staff, alumni, and others, as well as to provide education and promote our institution. We process data in key areas such as the academic registry, human resources, finance, information services, and student operations. Additionally, we may use data to prevent and detect crime and monitor our community’s security.
Our data processing adheres to all stages of the Data Protection Act (‘DPA’).

Whose personal information do we collect and handle?

  • Current students
  • Prospective students
  • Unsuccessful applicants
  • Current staff
  • Prospective staff
  • Unsuccessful applicants
  • Former staff
  • Alumni
  • External contacts:
  • Donors
  • Business contacts
  • Suppliers
  • Professional advisers and consultants
  • Regulatory bodies:
  • Professional, statutory, and regulatory bodies
  • Other individuals:
  • Contractors
  • Visitors
  • Third parties participating in research, teaching, or placements
  • Complainants, enquirers, and persons who may be the subject of an enquiry
  • Individuals captured by CCTV or photography

THE FOLLOWING CATEGORIES OF PERSONAL DATA ARE PROCESSED BY US:

  • Biographical information and contact details
  • Education details and student records
  • Employment record and data
  •  Financial details
  •  Health and disability dataLifestyle and social circumstances
  •  Misconduct, disciplinary, and grievances investigations and outcomes
  •  Next of kin and emergency contact information
  • Qualifications and professional memberships information
  • Student records and academic data
  • Survey/feedback information
  • Vetting and barring checks
  • Visual images, such as identification, publicity, and promotional materials.

 

We are also equipped to handle the processing of the following sensitive categories of personal data:

  • Racial or ethnic origin
  • Political opinion
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic data
  • Biometric data (only if it’s used for identification purposes)
  • Health data
  • Sexual life or sexual orientation
  • Criminal conviction information (only when required)

RECIPIENTS OF PERSONAL DATA

GOVERNMENTAL BODIES

  • UKVI (UK Visas and Immigration)
  • ESFA (Education and Skills Funding Agency).
  • OFS (Office for Students).
  • Inland Revenue
  • DSA (Disabled Students’ Allowance)
  • Local councils.

PROFESSIONAL AND REGULATORY BODIES

  • Examining and accreditation bodies

  • The Students’ Union

SERVICE PROVIDERS

  • Auditors

  • Financial organisations, debt collection agencies, and tracing agencies

  • Healthcare, social and welfare organisations

  • Suppliers and consultants

  • UCAS (Universities and Colleges Admissions Service)

  • Work experience or placement providers

WHAT IS THE RETENTION PERIOD FOR THE PERSONAL DATA WE PROCESS?

At the London School of Innovation, we take data privacy seriously, and we’re committed to only holding onto personal data for as long as we need it. To accomplish this, we maintain a schedule of specific retention timeframes that align with the purpose(s) for which the data was collected. This means that you can trust us to handle your personal information responsibly and securely and to only keep it for as long as we need to.

ICO COMPLAINT RIGHTS

London School of Innovation takes data protection seriously. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you have concerns or questions regarding the processing of your data, please don’t hesitate to contact us at privacy@lsi-ac.uk. We will do everything in our power to address any issues and resolve them to your satisfaction.

If, however, you are still not satisfied with the resolution, you may refer the matter to the Information Commissioner’s Office (ICO).

CONTROLLING YOUR PERSONAL INFORMATION
(YOUR DATA RIGHTS)

Your rights as a data subject allow you to control your personal information. These include:

  • By submitting a subject access request, you can access and obtain copies of your data.

  • Requesting LSI to correct any data that is incorrect or incomplete.

  • Request LSI to delete your data or stop processing it once it is no longer necessary.

  • Limiting certain aspects of personal data processing.

  • You may withdraw your consent where you previously provided it.

  • To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw. Withdrawal will not affect the lawfulness of processing before withdrawal.

  • The right to object to certain data processing by us.

  • We may port your data if our lawful basis is consent or contract performance.

If you wish to exercise any of these rights, please contact our data compliance team at dataprotection@lsi-ac.uk .

NOTIFICATION OF PRIVACY

Our privacy policy outlines our primary processing activities. Please note that other privacy notices may exist within the London School of Innovation for specific types of data. These notices will be presented to you when you access related services or facilities.

COOKIES

A cookie is a small piece of data sent from a website and stored on your computer or mobile device. Like most interactive websites, this website may place and access certain cookies on your computer that can be used to help remember your preferences, help you navigate between pages effectively, and generally improve your browsing experience. 

These cookies are used for a number of reasons such as some that are essential for the smooth running of the website. They are also used to analyse the performance and usage of the website. Some of our affiliate partners may also use cookies. 

You have control of enabling or disabling cookies on your internet browser. Most internet browsers accept cookies by default but you can amend these settings where needed and to do so you should navigate to the help section of your browser.

If you wish, you can choose to delete cookies at any time. This will mean however that you will lose any information that enables you to access the Website more quickly and efficiently.

WEBSITE ACCEPTABLE USE POLICY
TERMS & CONDITIONS