AI in Public Service
Making AI work for people with confidence and integrity
As we stand on the brink of a technological revolution, AI is emerging not just as a tool but as a transformative force reshaping our public institutions.
This course is specifically designed for senior leaders and managers in public sector organisations. With societal expectations surrounding AI running high, it is crucial for them to make informed decisions that balance innovation with integrity. Understanding AI’s potential, threats, and opportunities is essential to making it work for people.
This course addresses this pressing need, offering a comprehensive understanding of AI’s opportunities for public good as well as ethical dimensions. It prepares you to master this essential subject and become a forward-thinking and trusted leader capable of steering your organisation through this pivotal era in human history.
6 weeks
3 hours per week
100% Online
Certified Learning
100% Online
Download the brochure
Course Overview
This course equips you to navigate the transformative role of AI in public service, blending foundational knowledge, practical applications, and ethical considerations. You’ll gain a deep understanding of AI’s capabilities, limitations, and its potential to revolutionize governance and public service delivery.
You’ll explore how AI has evolved, its core concepts, and its current technological landscape. Learn to design workflows that balance AI efficiency with human oversight, leveraging its strengths while managing risks. Through real-world case studies, you’ll discover how AI enhances equity, efficiency, and accessibility across public sectors.
The course also addresses critical ethical and societal issues, such as bias, fairness, transparency, privacy, and workforce transformation. You’ll understand the regulatory frameworks that guide responsible AI use, enabling you to make informed decisions that balance innovation with accountability.
By combining theory, practice, and ethical guidance, this course prepares you to harness AI effectively and responsibly, empowering you to drive meaningful improvements and navigate AI’s impact on public services with confidence.
WHO IS THIS COURSE FOR?
Ethics Committees
Essential for members of ethics or compliance committees within public organisations, aiming to align AI use with ethical guidelines.
Managers and Team Leaders
Perfect for managers who oversee AI projects or are involved in policy implementation and want to lead with integrity and knowledge.
Public Sector Leaders
Ideal for department heads, policy makers, and senior leaders in government agencies looking to understand AI's ethical implications.
WHAT YOU WILL LEARN
Through the following 6 chapters you will master the fundamental topics essential to the domain of AI in Public Service.
COURSE TOPICS
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1 - Foundations of AI
Explore the fundamental principles of AI, its core concepts, applications, evolution and historical context.
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2 - AI Capabilities and Limits (2024)
Attain a grounded view of AI's real-world capabilities and boundaries. Gain insights into the current state of AI technology, examining its strengths, limitations, and areas where it either falls short of, matches, or surpasses human intelligence. Explore which tasks AI can handle autonomously, which require human oversight, and which remain beyond its reach.
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3 - Human-AI Synergy
Understand how workflows should be designed to balance AI efficiency with human oversight to mitigate risks. Explore smart escalation methods for managing routine tasks with quality assurance through human review. Discover AI's potential in ideation and brainstorming while recognising its creative limitations.
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4 - Enhancing Public Services with AI
Explore how AI can improve governance and empower the citizens. Learn how AI can simplify access, personalise support, ensure fairness, promote equity in public services, boost efficiency, scale delivery, and drive continuous improvement.
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5 - AI Case-studies and Opportunities
Discover how to leverage AI to enhance public sector efficiency and impact. This chapter is packed with practical examples, revealing AI's potential to drive meaningful improvements in public services. Explore case studies of successful AI applications across public administration, healthcare, education, and more, along with insights into future possibilities.
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6 - AI Ethics, Regulation, and Societal Impacts
Explore AI's ethical challenges, including bias, fairness, transparency, and privacy, within the context of evolving regulatory frameworks. Examine how laws and standards guide responsible AI deployment in public service, balancing innovation with accountability. Understand AI's societal impacts, particularly workforce transformation, addressing job displacement, reskilling, and new opportunities to ensure equity and inclusion.
Explore the fundamental principles of AI, its core concepts, applications, evolution and historical context.
WHY LONDON SCHOOL OF INNOVATION ?
Specialist: Tech and Innovation
As the UK's only higher-ed institution dedicated to tech, innovation and entrepreneurship, LSI optimises your path to mastery and confidence.
While many universities try to be everything to everyone, LSI stands focused.
From curriculum design to teaching systems, faculty and culture, every fibre of our being is devoted to one goal: empowering you to be a well-rounded leader of our AI-augmented tomorrow.
AI-Powered Teaching
Our pioneering AI platform redefines education, with a virtual private tutor leading you through a personalised, hands-on learning experience.
Our proprietary tech emulates a 24/7 supportive, friendly, and emotionally intelligent virtual human, offering a multi-media experience with interactive audio-visual feedback. It offers formative assessments, critiques your work, and communicates effectively.
This unprecedented technology is at the heart of the LSI offering, creating optimal learning paths for each student, identifying skill gaps, and driving their development to perfection.
Uniquely Human: Personal Support
Instead of lectures, our pedagogy thrives on routine one-to-one sessions, because nothing can inspire quite like an authentic human connection.
Higher education is as much an emotional journey as it is an intellectual one.
LSI's frequent one-to-one sessions provide a safe space for personal growth, offering pastoral and academic support tailored to each student. They help you navigate the challenges of life, work, and academic complexities to realise your aspirations.
Real Skills: Beyond Theory
Our courses go beyond theory and emphasise practical applications. Students are guided to apply knowledge and skills in realistic scenarios, providing them with knowhow directly applicable to their careers.
Our state-of-the-art and AI-powered teaching technology provides instant feedback on practical assignments, which is subsequently supported by expert human review and feedback.
This approach brings the best of real-time and asynchronous learning to foster a smooth and motivating learning flow, leading to development of essential skills and memorable educational experiences.
Flexible Learning
Flexible education is in LSI's DNA. Our online learning caters to each student's pace and style. Attend live sessions in-person or remotely, or learn independently anytime, anywhere, using a laptop or smartphone.
Our technology supports multiple formats, presenting content as text, images, video, and audio, so you can choose what works best for you.
Additionally, collaborative learning is enhanced by AI-augmented discussion forums, combining human and artificial intelligence. This integrated platform offers the best of both worlds for a seamless learning experience.
Professional Networking
LSI fosters tomorrow's industry leaders. Your peers will be invaluable connections to have, not only for direct support and professional growth but also for enriching future collaborations.
At LSI, you’ll immerse yourself in a dynamic community of ambitious and innovative minds. These connections extend beyond the classroom. They can not only inspire you but also open doors, offering a continuous source of support and opportunity throughout your career.
This will not be limited to just your cohort, but our entire LSI Alumni Network, through our exclusive networking events.
Virtual
private tutor
Experience the future of education today with our state-of-the-art AI-based teaching technology. No, it's not just an AI chatbot. It is your virtual tutor, guiding you through a personalised journey of hands-on learning.
Master
the theory with AI
Experience a learning journey tailored just for you. With AI, every lesson is customised to fit your pace and needs, making your education uniquely yours.
Instant feedback
for assignments
Benefit from real-time AI feedback on your submitted assignments while you wait for teachers' review. Our cutting-edge AI technology provides instant insights, helping you track your progress and focus on areas for improvement, ensuring continuous growth.
Role-Play
with AI
Immerse yourself in lifelike scenarios powered by AI, with role-play exercises that put you in dynamic situations, allowing you to practice and hone your skills. Engage in realistic interactions that challenge your decision-making abilities, preparing you for real-world applications. This experiential learning approach ensures you build confidence and expertise in a safe, controlled environment.
Showcase Your Skills
Upon successfully completing this course, your digital certificate will be issued for adding to your CV and LinkedIn profile.
As a registered UK Higher Education Provider regulated by the OfS (Office for Students), LSI certificates will be internationally recognised and respected by employers worldwide.
Your certificate will come with a unique URL for verification, making it a credible and authentic proof of your learning and achievement.
Supercharge Your Career
Raise your game, boost your confidence and safeguard your relevance
LSI Lifelong Learning*
Always stay up-to-date
Smart monthly refresher content notifications for alumni.
Keep abreast of the developments in the field of data.
Reinvent Yourself to Ace the Age of Al
Get on the right side of the technological revolution and secure a prosperous future.
Exclusive LSI Resources
Permanent @lsi.ac.uk email forwarding address.
30% discount on eligible LSI courses.
Networking and Events
Always stay up-to-date
Join alumni clubs, networking and education events.
Attend the annual LSI Alumni Conference.
CHOOSE YOUR MODE OF STUDY
SELF-PACED
£950
plus VAT6-week flexible programme
Learn at your own pace
100% flexibility (no fixed weekly schedule)
Start anytime
SelectNOT SURE?
FAQs
When considering short courses, it's essential to understand the type of short course and entry criteria, as outlined in our Short Courses (Non-Credit and Credit-Bearing) Regulations. These criteria are designed to ensure that all participants can make the most of the short course that they wish to undertake.
For Executive Education short courses, we generally seek individuals in senior leadership or management roles who possess significant experience or relevant qualifications. These courses are tailored for those looking to enhance their strategic skills and leadership capabilities.
The Professional (CPD) short courses are aimed at individuals currently working in specific sectors. These courses are designed to provide Continuing Professional Development opportunities that align with industry standards and practices.
Our Open Interest/Essential Skills courses have no entry requirements, making them generally accessible to anyone with a keen interest in the subject matter. These courses cater to a much wider audience, allowing individuals to explore new topics and expand their knowledge without prior qualifications.
We specify the type of course and entry criteria when publicising the course, ensuring that participants are well-equipped to engage with the course content, ultimately enriching the learning experience If you have any questions about which course might be suitable for you, our Student Success Team at studentsuccess@lsi-ac.uk is happy to assist you in finding the right fit.
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