Refunds and Compensation Policy
Policy Statement
The School is committed to ensuring fairness in its Refunds and Compensation Policy, as outlined in student contracts and in compliance with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). This policy aligns with our Tuition Fees, Additional Charges, and Deposits Policy and Schedule.
Principles
- Fairness: Guaranteeing equitable treatment for students in the refund and compensation process.
- Clarity: Providing clear and transparent criteria for eligibility for refunds and compensation.
- Accessibility: Ensuring that information about how to claim a refund or compensation is easily accessible.
- Responsiveness: Responding to refund and compensation claims in a timely and sensitive manner.
- Proportionality: Offering refunds and compensation that are proportionate to the disruption experienced.
- Accountability: Holding the School accountable for its commitments to students.
- Consistency: Applying the policy consistently and fairly to all students.
- Transparency: Maintaining transparency throughout the process, including the reasons for decisions.
- Legal Compliance: Keeping all practices in line with consumer rights and relevant laws.
- Integrity: Upholding the integrity of the School by ensuring students are not financially disadvantaged by the School’s actions.
- Feedback: Using feedback mechanisms to improve services and prevent future occurrences warranting compensation.
- Review: Regularly reviewing the policy to ensure it aligns with best practices and the needs of students.
Metrics and KPIs
The following metrics will be measured and regularly reviewed as key performance indicators for the School to ensure the effectiveness of this policy and associated operations.
There are no metrics to display.