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This course equips you to navigate the transformative role of AI in public service, blending foundational knowledge, practical applications, and ethical considerations. You’ll gain a deep understanding of AI’s capabilities, limitations, and its potential to revolutionize governance and public service delivery.
You’ll explore how AI has evolved, its core concepts, and its current technological landscape. Learn to design workflows that balance AI efficiency with human oversight, leveraging its strengths while managing risks. Through real-world case studies, you’ll discover how AI enhances equity, efficiency, and accessibility across public sectors.
The course also addresses critical ethical and societal issues, such as bias, fairness, transparency, privacy, and workforce transformation. You’ll understand the regulatory frameworks that guide responsible AI use, enabling you to make informed decisions that balance innovation with accountability.
By combining theory, practice, and ethical guidance, this course prepares you to harness AI effectively and responsibly, empowering you to drive meaningful improvements and navigate AI’s impact on public services with confidence.