6 Sutton Park Road, Sutton, SM1 2GD
School Contract Terms and Conditions: Degree Programmes
Policy Statement
The School is committed to ensuring that its contract terms and conditions for degree programmes are fair, transparent, and compliant with all relevant regulations, including the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Contracts Regulations 2013. The contract, reviewed regularly by the Executive Body, is accessible to applicants before enrolment and clearly outlines key terms, including tuition fees, enrolment, and cancellation rights.
Principles
- Transparency: Providing complete clarity on the terms governing the student-School relationship.
- Informed Consent: Ensuring students are fully aware of the terms before making the commitment to enrol.
- Fairness: Applying terms that are fair and reasonable to both students and the School.
- Accountability: Holding both the School and students accountable to the terms agreed upon.
- Accessibility: Making terms and conditions easily accessible and understandable.
- Equity: Treating all students equitably under the terms and conditions set forth.
- Privacy: Respecting and protecting students' personal information as outlined in the terms.
- Compliance: Adhering to relevant legal and regulatory frameworks.
- Review: Regularly reviewing and updating terms to reflect evolving practices and legislation.
- Flexibility: Allowing for reasonable adjustments in exceptional circumstances.
- Support: Providing support and guidance in understanding and adhering to these terms.
- Continuous Communication: Maintaining ongoing communication regarding any changes to terms and conditions.
Regulatory Context
This Policy has been developed in line with the applicable laws, regulations, regulatory advice, and sector best practices, including the following:
Purpose
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Introduction When a student accepts an offer of a place from the School, this establishes a legal relationship between the School and student. You are agreeing to be legally bound by these terms and conditions in this contract and comply with the School’s regulations and policies. You should read this entire document and the regulations and policies in full. All regulations and policies can be downloaded from the School's website. If you have any questions at all, please contact admissions@lsi-ac.uk As a student at the School, you are expected to treat all staff, students, and members of our community respectfully and follow our Student Charter. Other obligations are set out below. |
1. About Us
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Text 1.1. The School is a company limited by guarantee. Its company number is 11942630. It is regulated by the Office of Students (OfS). OfS’ details, including its contact details, can be found at https://www.officeforstudents.org.uk/ 1.2 The registered address of the School is 6 Sutton Park Road, Sutton, England, SM1 2GD. 1.3 The School’s phone number is +44 (0)203 507 0033 and email address is admissions@lsi-ac.uk |
2. Consideration of Applications
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Text 2.1 The School’s website sets out material information with respect to its programmes. This includes the name of the programme, the award that students will receive on successful completion of the programme, the programme description, the structure of the programme, including core and optional modules, how the programme is delivered, the learning outcomes, the programme leader, the minimum entry requirements, including competence criteria, the Home and international tuition fees and what these cover, and any additional fees and charges. 2.2 This material information, together with the regulations and policies on the School’s website, should be read before any application is submitted as they will form the part of the contract that is formed once formal acceptance of an offer is communicated. 2.3 The website will make it clear how and when students can apply for programmes, what is involved in considering applications, the timeframes involved, and when and how the School will communicate with applicants. The School will also set out how interviews will be conducted if necessary. 2.4 All applications, including any evidence that is submitted to show that the minimum entry requirements are met, will be considered fairly and reliably by the School, including the need to widen access. The School will ensure that there is consistency between the entry requirements that are publicised and decisions that are reached. 2.5 The assumption is that the school will provide feedback to applicants who have been unsuccessful in receiving an offer on a programme. This will be subject to any reasonable operational matters. 2.6 The School reserves the right to change entry requirements before any applications are made. We will ensure that these are publicised on the School website. Should any applications have been received by the School before any offers are made, the School will communicate with all applicants on what changes have taken place and the reason for the changes, to give the applicant’s the opportunity to make an informed choice. 2.7 Applicants can appeal any admission decision. The Admissions Policy outlines the process for an appeal. |
3. Offer, Contract, and Obligations
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Text 3.1. When the School sends you an offer letter, it will refer you to pre-contract information, including the name of your programme, its core and optional modules, the award you will receive on completion, the duration of the programme, and tuition fees and any additional fees and charges, on the School website. 3.2 The offer letter will set out what you must do before you can accept the offer, the acceptance deadline for doing so, and the process by which you can formally accept the offer. 3.3 With respect to what you must do before you can accept the offer, the offer as specified in the offer letter may be ‘conditional’ or ‘unconditional’: 3.3.1 An ‘unconditional offer’ means that you do not have satisfy any further academic or entry requirements and can proceed with formally accepting the offer by the acceptance deadline; 3.3.2 A ‘conditional offer’ means that you do have to satisfy academic and/or entry requirements before you can proceed with formally accepting the offer by the acceptance deadline, such as meeting minimum academic requirements, complying with international student conditions, agreeing to pay a deposit, or meeting an English proficiency test. All the conditions will be set out in the offer letter. 3.4 You will have to submit evidence to show that you meet all the conditions in your conditional offer letter by the date specified in the offer letter before you can proceed with formally accepting the offer by the acceptance deadline. The acceptance deadline will be reasonably set given that evidence will need to be provided and can be extended by the School based on reasonable circumstances. You will need to submit copies of formal documents issues by institutions, such as awarding bodies, and where needed, these must all be translated into English. A notary will need to notarise the authenticity of the copies and translations. 3.5 In all cases, if the offer is not accepted by the acceptance deadline set out in the offer letter, or one that is reasonably set by the School, the offer will expire. The School has the discretion to make a new offer, either with or without conditions, considering all considerations, including any submissions that the applicant may make and operational needs. 3.6 The offer letter will also reconfirm when a contract will be formed so that all the terms and conditions contained herein become legally binding on you, namely when you formally accept the offer. It is important that you fully understand and agree to all these terms and conditions, and the School’s regulations and policies on its website before you formally accept the offer as you will be legally bound by them. 3.7 By formally accepting the offer, you agree to enter a legally binding contract and agree to comply with all the terms and conditions contained herein, and all the School’s regulations, policies, and procedures. 3.8 You must keep the School fully updated with all personal and other information that we may reasonably request from time to time, including personal and contact information, and that you will not submit any information of any kind that you know to be untrue or misleading. 3.9 Information contained in the offer letter, in particular, your details and the pre-contract information about the School and your programme, will form the basis of the contract. You must ensure that these are all correct and notify us immediately at admissions@lsi-ac.uk should there be any changes. 3.10 Once you have formally accepted the offer, you agree to follow the instructions we send you, including relating to the payment of tuition fees under our Tuition Fees, Additional Charges, and Deposits Policy and Schedule and registration, both with respect to the first year of your programmes and any subsequent years during which you may be registered at the School for any programme. 3.11 The School will deliver the programme specified in your offer letter and in the pre-contract information, and fulfil its obligation to provide a student experience that sets students up to succeed, with all due reasonable care, including through all its regulations and policies. 3.12 The School reserves the right to change an offer before it is accepted. The School will write to you as soon as possible should this happen and explain why, and you will be entitled to reject or accept the offer. 3.13 By accepting the offer, you agree to use the School’s library and resources in strict compliance with the respective licences and conditions of use. This includes: 3.13.1 Not sharing licensed materials with anyone other than users authorised by the School (authorised users); 3.13.2 Not uploading any content from licensed materials to social media sites or any other unauthorised platforms; 3.13.3 Not altering, modifying, or creating derivative works from licensed materials without express permission from the licensor; 3.13.4 Not removing, obscuring, or tampering with copyright notices or any other proprietary notices embedded in licensed materials; 3.13.5 Not using licensed materials for any commercial purposes or for financial gain; and 3.13.6 Not extensively or systematically downloading, reproducing, or distributing licensed materials in any manner that contravenes the terms of the licence. |
4. Tuition Fees, and Any Additional Fees and Charges
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Text 4.1. In formally accepting your offer, you confirm that you accept to pay the tuition fees, and any additional fees and charges, as specified in the pre-contractual information that was provided with you offer letter and on the programme website. 4.2 All tuition fees, and any additional fees and charges, should be paid in accordance with the timeframes set out in the School’s Tuition Fees, Additional Charges, and Deposits Policy and Schedule. 4.3 Where you are relying on a sponsor to pay the whole or part of your tuition fees, and/or any additional fees and charges, you must submit a letter from your sponsor as part of registration. You remain responsible for the payment of all tuition fees, and/or any additional fees and charges, by the relevant deadlines in the Fees Schedule, despite sponsorship. The Tuition Fees, Additional Charges, and Deposits Policy and Schedule will apply even when a sponsor is responsible for all or part of your tuition fees, and/or any additional fees and charges. 4.4 Failure to pay the tuition fees, and any additional fees and charges, may affect registration, and may potentially result in termination of the contract as set out in these terms and conditions below. Please see the Tuition Fees, Additional Charges, and Deposits Policy and Schedule. 4.5 You are responsible for complying with the terms of any scholarships, loans, or any other funding arrangements, The Tuition Fee and Refund Policy will continue to apply in all such cases. |
5. Registration and Enrolment
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Text 5.1 The School will communicate with you about the registration and enrolment process once you have formally accepted your offer. 5.2 The School may require you to comply with additional conditions, such as the payment of a deposit, or provision of evidence, before you can register. 5.3 When the School communicates with you about the registration and enrolment, it will clearly set out what needs to be paid as tuition fees, and any additional fees and charges, before you can register. For further information, please see both the Tuition Fees, Additional Charges, and Deposits Policy and Schedule and the Registration and Enrolment Policy. 5.4 Unless you have already submitted them to the School, you will need to submit proof of identity and residence as part of the School’s registration process. 5.5. For students who require a visa or immigration clearance, the School will need further information before they can register. This includes: originals or notarised copies of all prior qualifications used to gain entry to a School programme; originals or notarised copies of passports and any other associated documentation; originals or notarised copies of UK Visa / Biometric Residency Permit (BRP); and any additional evidence requested by the School or CAS Panel. In all cases, where the School requires original documents, they can provide these in person, email them in, or send them by post. 5.6 Failure to pay the tuition fee, and any other fees and charges as required, to comply with additional conditions, such as the payment of a deposit, or to provide further information, may result in a delay to registration and enrolment, commencement of studies, and possibly the termination of the contract, subject to the termination provisions below. 5.7 You will have to re-register, pay any fees or charges, meet any reasonable conditions, and supply any further information that the School requires, at the relevant enrolment point of each academic year of your registration. 5.8 Access to the School’s library and resources is strictly limited to authorised users. Authorised users will be provided with unique access credentials, which must not be shared with any unauthorised individuals or entities. |
6. Engagement with Your Studies
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Text 6.1 Full-time, part-time, and accelerated blended learning programmes start either in: February; June; and October. Flexible-online programmes can be started at any point during the calendar year. 6.2 All starts run as an academic year of 12 months, consisting of 3 semesters. 6.3 Students should see the Student Admission and Registration Regulations and Modes of Study Regulations on minimum and maximum periods of registration and, generally, how many credits are studied, for each mode of study. 6.4 The full-time blended, part-time blended, accelerated blended, and flexible online course structures and delivery means for programmes can be found on the School website. 6.5. Typically, for full-time blended, part-time blended, and accelerated blended modes of study students, teaching will take place in a semester from 9 am to 6 pm during the weekdays. The School may sometimes schedule classes outside these times based on operational needs. In such cases, it will provide students with as much notice as possible. 6.6. The Student Charter sets out expectations for when it comes to engagement, including that students will prepare for all their studies with the time, commitment, and diligence required to succeed, attend all lectures, seminars, assessments, and other academic events that are a part of their programme, and where they cannot attend, notify the School as soon as possible, and make the most of the opportunities that the School affords, including teaching, resources, and facilities, and use them properly. 6.7 As the Student Charter says, if students are unable to attend due to medical or personal reasons, they should notify their programme or module leader, personal academic tutor, or Student Success Team, as soon as reasonably possible. 6.8. If a student’s level of engagement is deemed inadequate, the School will request a meeting to address the issues and aim to provide as much help as possible, including through the Student Success Team. If they do not attend this appointment, the School will ask them to reschedule the meeting. 6.9 In the event of persistent absence or non-engagement, the School may have to apply its regulations and policies, including Fitness to Study. 6.10 The student should not act unlawfully or do anything that may bring the School into disrepute. The student has an obligation to inform the School of any such matters to the extent permitted by law. Failure to do so could result in a termination of contract subject to the termination provisions below. All regulations and policies will apply. |
7. Changes to Your Programme: Introduction
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Text 7.1 The Programme specifications, including their core and optional modules and their assessments, can be found on the School website. We do not guarantee that a module will always run or be available to all students. 7.2 We review all programme provision to ensure that the design, academic standards, and quality of learning opportunities remain up to date, challenging, cohesive and effectively delivered. We regularly consult industry and subject matter updates, legislative and regulatory requirements, and changes to subject matter benchmarks. 7.3. Programme changes may be necessary to: 7.3.1 Keep content up-to-date and relevant; 7.3.2. Meet requirements imposed on us by Professional, Statutory, or Regulatory Bodies (PSRB); and 7.3.3 Respond to student feedback, external examiners, and other stakeholders. 7.4 If a change is implemented, we will work to minimise any negative impact it has on prospective and existing students: 7.4.1 Minor Changes: to the extent that the change does not in the School’s view significantly change what was advertised to prospective students and what existing students accepted under their contract, the School will update its website, course content, and email all applicants and students as soon as possible about the changes and why they were necessary. 7.4.2 Major Changes: to the extent that the change does in the School’s view significantly change what was advertised to prospective students and what existing students accepted under their contract, the School will follow the ‘Major Changes to Programme Section’ below. |
8. Major Changes to Programme
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Text 8.1 Under the academic regulations, we will not usually make a major change to your programme without consulting you first. 8.2 A major change includes: 8.2.1 Change of award title; 8.2.2 Change to availability or discontinuance of core module; and 8.2.3 Change to the type of assessment for the Programme. 8.3 Should a major change be needed, under the regulations, the Academic Board will oversee the process. We will communicate the reasons to you, what our proposal is, and what impact this is likely to have on your programme and student experience. 8.4 We will take all reasonable steps to ensure that your experience and overall outcomes are not disrupted. We will consult with you, forming committees if needed, and incorporate all student feedback to the extent it is reasonably possible. 8.5 We will provide you with the contact details you need to ask any questions, especially with regards to any disruption you may face. 8.6 If you decide that the changes will cause you exceptional detriment or hardship, and we are unable to find another reasonable solution, you will be allowed to terminate the programme subject to what is provided below. |
9. Programme Disruption and Discontinuation
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Text 9.1 The School may have to disrupt the delivery of its services, including the delivery of programmes, for reasons outside of its control. This includes for governmental or regulatory reasons, or because of health and safety requirements. 9.2 The School will take all reasonable steps to minimise disruption, including the continuation of programmes by alternative means if feasible. In such circumstances, the School’s liability section below will apply. 9.3 All students will be notified by email and/or in person as soon as possible to minimise disruption. 9.4. Should we decide to discontinue a Programme, the following arrangements will be made: 9.4.1 Appropriate learning opportunities will be provided until current students have completed the Programme; 9.4.2 Academic quality and standards will be maintained; and 9.4.3 If an applicant has already accepted an offer or applied to the Programme, reasonable efforts will be made to offer them an alternative arrangement such as a place on a different Programme, or a refund of their Tuition Fee if already paid. |
10. How We Will Communicate with You
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Text 10.1. Once you have been enrolled following registration, the School will be in touch regarding: 10.1.1 Welcome 10.1.2 The School’s Automated Governance System (AGS); 10.1.3 Timetables; 10.1.4 Assessments; 10.1.5 How to make the most of your time at the School; and 10.1.6 Support and opportunities available 10.2. We will contact you via your School email address, and also use the AGS to make announcements, so it is essential that you check both daily. 10.3 We may be in contact with you on matters unrelated to your programme in accordance with the data protection section set out below. 10.4 The School reserves the right to amend the terms of use for its library and resources at any time without prior notice. Continued use of the library and resources after any changes signifies your acceptance and agreement to adhere to the amended terms of use. |
11. IT Equipment and IT Regulations
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Text 11.1 The School has IT Regulations, including on the definition of IT facilities, how they should be used, identity and security, and the protection of data. 11.2 It is important that you read and comply with the IT Regulations. 11.3 You are required to comply with all copyright and licensing regulations when using the School’s library and resources. It is your responsibility to independently familiarise yourself with the specific regulations stipulated by the respective content providers. |
12. Intellectual Property
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Text 12.1 The School is committed to research and aims to foster a dynamic environment where people are rewarded for their research, and balancing fairness and equity. 12.2. The term intellectual property is used to describe the results of your creative and intellectual endeavour, such as new software, processes, designs, or products, and includes: 12.2.1 Records, documents, papers, computer software or hardware, or any written material; 12.2.2 Artefacts created on paper, electronically, or otherwise; 12.2.3 Patentable and non-patentable inventions; and 12.2.4. Registered and unregistered designs 12.3 Intellectual property rights arise in several ways, including automatically or through registration. 12.4 The assumption is that the student will own any intellectual property created during their registration at the School except: 12.4.1 Where the student creates intellectual property in circumstances that involve more than a minimal use of School resources; 12.4.2 Where IP arises from a project that is funded by the School; 12.4.3 Where the student and School have an agreement where the student made a free and informed decision to assign intellectual property rights to the School in a written agreement 12.5 Where there is a dispute as to who owns the intellectual property rights, the student should follow the complaints process contained within the School’s regulations and policies. On exhaustion of all internal complaints’ channels, both parties agree to submit the matter for mediation by a suitable mediator appointed by the Centre for Effective Dispute Resolution (CEDR). 12.6 Where intellectual property rights vest in the School, this includes the right to use, control, license and commercialise the intellectual property, and grants the student a worldwide license to copy, adapt, make available or otherwise use the intellectual property for any non-commercial purpose. 12.7 Where intellectual property rights vest in the student, they may use, control, and license, commercialise the intellectual property, and agree to grant the School a royalty-free, worldwide license to copy, adapt, make available or otherwise use the intellectual property for any School business. 12.8 All intellectual property arising under this section must be recorded and disclosed to the School as soon as possible. 12.9 All conflicts of interest, including those that may affect the commercial or other value of the intellectual property, must be disclosed by any relevant parties as soon as possible. 12.10 The School and student must not do anything which undermines the intellectual property, including any possible patents, commercial or other value, or trade secrets and agree to keep all such and related matters confidential. |
13. Data Protection
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Text 13.1 The School has a Data Protection Policy. It is registered as a data controller with the Information Commissioner's Office (ICO). 13.2 By accepting your offer, you consent to us using your data for the purposes of delivering the services under this contract to you and for our legitimate interests. We collect and process information about students, in accordance with our Data Protection Policy, for teaching, research, and administrative purposes in accordance with the Data Protection Act 2018. 13.3 All such data will be stored securely under network conditions. 13.4 We may disclose your data within the terms of the Student Privacy Notice, which can be found on the School's website. This includes to relevant UK governmental bodies and agencies. 13.5 We may check the accuracy of the personal information you have provided against external sources. 13.6 You should inform us of any changes to your data, including your address or other personal details, and related to your visa status should this apply to you 13.7 We will monitor and record your attendance to track your progress on the programme, as well as for immigration compliance and professional body requirements. 13.8 As a data subject, you have several rights, including the right to access and check your data, request that any inaccurate data be corrected, and ask the School to stop processing your data. For more information, please consult the School's Data Protection Policy, which sets out information including on how to make a Subject Access Request. 13.9 If you wish to exercise your rights as a data subject, are dissatisfied with how the School has processed your data, or have any questions or concerns about your data, please get in touch with our data protection officer at dataprotection@sutton.institute. 13.10 By accepting your offer, you consent to us sending your School communications, including related to other programmes, news, and events. If you would like to op-out, please contact admissions@lsi-ac.uk 13.11 If we cannot resolve the issue satisfactorily, you can appeal to the ICO. |
14. Health and Safety
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Text 14.1 At the School, we are committed to protecting everyone from harm and injury. We will take all reasonable precautions to ensure the health, safety, and wellbeing of members, including students, faculty, and visitors. 14.2 Everyone must read safety notices posted on the School website and AGS and be aware of the safety rules applicable to the buildings they access. Everyone should familiarise themselves with the escape routes and know what to do in the event of a fire. 14.3 If you have any permanent or temporary mobility disabilities that could impede your ability to leave a building or use the stairs unassisted, you must provide information to enable the School to implement personal emergency evacuation plans and fulfil its obligations in relation to fire safety. 14.4 The School prohibits bringing in illegal substances and drugs, flammable materials, gas canisters, pyrotechnics, toxic chemicals or any other hazardous materials or substances or devices that could cause safety or security concerns. 14.5 Health and safety training is provided during induction, covering: 14.5.1 Fire evacuation; 14.5.2 Accident prevention and reporting (accidents should be reported to the member of staff in charge of the session or to the nearest Site Manager's Office/desk); 14.5.3 Safe use of equipment; 14.5.4 Specific policies/safe working procedures; 14.5.5 Risk assessments/safety precautions; 14.5.6 Our usual on-site safety regulations and procedures are still applicable when you are on a School-sanctioned activity that takes place elsewhere. This includes field trips and some workplace visits; 14.6 You have a legal duty not to interfere with or misuse anything that has been provided for health and safety reasons. 14.7 You must comply with safety rules and procedures and cooperate with the School in all duties imposed by the Health and Safety at Work Act or other statutory provisions. 14.8 To stay safe, you should: 14.8.1. Avoid any reckless behaviour; 14.8.2. Take positive steps to identify hazards; and 14.8.3 Avoid putting yourself or others at risk, whether through action or inaction 14.9 Failing to follow safety rules may result in disciplinary action or criminal prosecution. 14.10 Students and staff are represented on the Safety and Wellbeing Committee. 14.11 For issues regarding health and safety, they should be reported to your personal academic tutor first. |
15 Liability
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Text 15.1 We will be liable to you for any direct and foreseeable loss or damage you suffer if we: 15.1.1 Fail to reasonably carry out our obligations under this agreement; 15.1.2 Breach any duties we owe you that the law imposes on us. This includes negligence causing death or personal injury, and duties relating to fraud or fraudulent misrepresentation. 15.2 We will not be responsible for events outside our control that we could not have foreseen or prevented even with reasonable care, such as industrial action, over or under-demand from students, staff illness, significant changes to higher education funding, severe weather, fire, civil disorder, political unrest, government restrictions and concern regarding the transmission of serious illness. We reserve the right to change or cancel all or any part of your programme in such cases. 15.3 The School excludes liability for: 15.3.1 Loss or damage to your property (including, vehicles, personal technology, or other items) unless it is caused directly and foreseeably by negligence or fault on the part of the School or its staff; 15.3.2 Indirect, unforeseeable, or consequential loss or damage; 15.3.3 Loss of opportunity, income or profit; 15.3.4 Loss or damage reasonably be attributed to your actions or those of a third party. 15.4 Except for any liability in negligence for death and personal injury, for fraud or fraudulent misrepresentation, or for any matter we cannot exclude or limit by law, the School's total liability resulting from a breach of contract or statutory duty, or resulting from tort, misrepresentation, or any other liabilities, is limited to the value of tuition fees paid by you to the School. 15.5 It is your responsibility to have adequate insurance coverage for your personal belongings before coming to the School. 15.6 The School does not in any way limit its liability for: 15.6.1 Death and personal injury caused by negligence on the part of the School or its staff; 15.6.2 Fraud or fraudulent misrepresentation; 15.6.3 Any matter it cannot exclude or limit by law. 15.7 Subject to any limitations outlined in this section, the School disclaims all liability for the misuse of its library or resources. In the event that a claim is brought against the School due to your breach of copyright or licensing regulations, you agree to fully indemnify the School for any resulting claims, damages, or legal expenses. |
16. Immigration Requirements
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Text 16.1 The School invites applications from international students. The international student will have to agree to pay a deposit as a condition before they can formally accept an offer. The School can issue a Confirmation of Acceptance for Studies (“CAS”) to facilitate a visa to study in the UK. However, before it does so, the international student will have to pay the deposit. 16.2 The offer letter will also contain other conditions that the international student must satisfy before they can formally accept the offer. This may include proficiency in the English language, employment details, criminal checks, health and other requirements, and attendance requirements. 16.3 The School website and CAS will specify the tuition fees, and other fees and charges, for international students. After they formally accept the offer, the international student will have to pay these in accordance with the Tuition Fees, Additional Charges, and Deposits Policy and Schedule, and meet any other conditions, before they can register. Provisions on refunds are contained in the Refunds and Compensation Policy. 16.4 For the purposes of complying with data protection regulations and our Data Protection Policy, your application constitutes your consent for the School to liaise with the UK authorities with respect to your immigration and other status in the UK during your studies, and any organisations with whom the School has an obligation to report, such as sponsors. 16.5 The School is obliged to keep copies of all documents pertaining to a student’s immigration status. These must be submitted as part of the registration process as set out in this contract. 16.6 The School has a legal duty to notify the UK authorities about non-attendance, change of programme, early and non-completion, and employment of all students who hold visas. You agree to keep the School and the UK authorities informed of all changes. 16.7 Your failure to comply with these or any related terms and conditions may lead to a suspension or termination of this contract subject to what is written below and the School informing the UK authorities about termination. 16.8 Failure to adhere to a CAS with the School, or another institution, may be taken into consideration in applications for further programmes of study at the School. |
17. Withdrawal of Support Services
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Text 17.1 The School cannot guarantee that all support services, such as access to IT and study resources, will be always available for all students, but it will strive to offer a reasonable level of support when the School is open. 17.2 The School may make modifications or temporarily or permanently withdraw such support services if necessary, and these include: 17.2.1 Events outside of the School's control that prevent a service from being provided; 17.2.2 IT systems needing essential maintenance, upgrades, or repairs; and 17.2.3 Health, safety, or legal issues; 17.2.4 Development of the School's estate and facilities. 17.3 The School will take all reasonable steps to reduce any negative impact these changes have on students, such as providing alternative services or giving prior notice of any withdrawal or alteration. 17.4 The School may also introduce or change fees for certain services to cover costs or improve availability for all students (e.g. by fining those who misuse library services). |
18. Complaints
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Text 18.1 As an applicant to the School, you have the right to complain, appeal, and/or cancel in accordance with our regulations and polices. 18.2 Once enrolled as a student, you may express any concerns about the School's services to members of staff, or the Student Complaints and Academic Appeals Policy. 18.3 Should all internal complaint channels in the School be exhausted, you also have a right to bring a complaint to the Office of the Independent Adjudicator. The School will advise you on this. 18.4 All information relating to complaints, including on the Office of the Independent Adjudicator, are fully set out in the relevant regulations and policies of the School that can be accessed via the website. If you require any further information or assistance at any time, please contact the Admissions Team, your Personal Academic Tutor, or the Student Success Team |
19. Cancellation, Suspension, and Termination of Contract
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Text 19.1 If you have formally accepted an offer from us away from our premises, then you have 14-days in which cancel the contract from the moment of formal acceptance. This can be done via a cancellation form that can be completed and submitted on our Student Portal or School website (Contract Cancellation and Permanent Withdrawal Form), or you must make a clear statement to cancel the agreement via a letter to our official address above, or by email to admissions@lsi-ac.uk This 14-day period applies even if you have enrolled and started your programme. All refunds will be subject to our Refunds and Compensation Policy. 19.2 You can still terminate this contract outside this 14-day period. All refunds will be subject to our Refunds and Compensation Policy. 19.3 If you decide to terminate this contract owing to a breach by us of this contract, or because of a major change to your programme, you should first make a complaint following the complaints procedure set out on our website. Refunds and compensation will be subject to our Refunds and Compensation Policy. 19.4 The following is an illustrative and non-exhaustive list of possible material breaches that may entitle the school to terminate the contract: 19.4.1. Submitting false, inaccurate, or misleading information in your application. 19.4.2 Not meeting your programme's requirements or conditions. 19.4.3 Not meeting any conditions of your offer letter. 19.4.4 Failing or ceasing to meet immigration requirements (for any reason). 19.4.5 Gaining any criminal conviction, or bringing the school into disrepute; 19.4.6 Failing to complete your registration. 19.4.7 Withdrawing or being ordered to withdraw due to failure in assessment. 19.4.8 Failing to pay your tuition fees in full according to the deadlines. 19.5 If there is evidence of any material breach, the School will apply the appropriate regulations and policies. All evidence will be duly considered and all procedures will be exercised fairly. The School will provide all necessary help and support, including through its Student Success Team 19.6 The School will take all reasonable steps, including through our website and in discussions with the student, to set out what will happen as a result of any suspension or termination, including withdrawal of ongoing teaching, so students are fully aware and can make informed choices. 19.7 The School will advise students of all suitable avenues for redress, including internal and external complaints mechanisms. 19.8 The student must return all School equipment and material. 19.9 All refunds will be subject to our Refunds and Compensation Policy. 19.10 Breaching the terms of use for the library and resources may result in suspension or expulsion from accessing these facilities. Depending on the severity of the breach, further disciplinary action may be taken in accordance with the School’s regulations and policies. |
20. General
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Rule
Text 20.1 This contract is between the School and student (the parties) and cannot be enforced by anyone other than the parties. This agreement is personal to you, and you are not allowed to transfer or assign it, or any of its rights and obligations, to a third party. 20.2 If any portion of this agreement is or becomes void, illegal, invalid, or unenforceable, that shall not affect the validity of the other provisions. 20.3. These terms and conditions, along with the documents mentioned herein, supersede any other communication, document, or representation written or spoken by us. 20.4. Neither side intends any third party to be able to enforce any provision of this agreement under the Contracts (Rights of Third Parties) Act 1999. 20.5. Omitting to enforce any of the clauses of this agreement will not be considered a waiver of that or any other provision. 20.6. Any reference to a statute or regulation will include any amendments made at any time. 20.7 The relationship between us shall be regulated by and according to the laws of England and Wales, and both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. |
Metrics and KPIs
The following metrics will be measured and regularly reviewed as key performance indicators for the School to ensure the effectiveness of this policy and associated operations.
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Resolution Time for Contract-Related Complaints
Resolve 95% of contract-related student complaints within 30 working days. Quick resolution of complaints demonstrates the institution’s commitment to addressing student concerns and maintaining fair contract practices. |
Student Satisfaction with Contract Transparency
Achieve an 85% student satisfaction rate in annual surveys regarding the transparency and fairness of the contract terms. High satisfaction rates indicate that students feel informed and confident in their contractual relationship with the School. |
Timely Distribution of Contracts
Ensure that 100% of offer letters include a link to the contract terms and conditions, with contracts accessible to applicants within 24 hours of offer issuance. Timely access to contract terms allows applicants to make informed decisions, supporting transparency and compliance with legal standards. |