Policy Statement
The School is committed to ensuring that its contract terms and conditions for degree programmes are fair, transparent, and compliant with all relevant regulations, including the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Contracts Regulations 2013. The contract, reviewed regularly by the Executive Body, is accessible to applicants before enrolment and clearly outlines key terms, including tuition fees, enrolment, and cancellation rights.
Principles
- Transparency: Providing complete clarity on the terms governing the student-School relationship.
- Informed Consent: Ensuring students are fully aware of the terms before making the commitment to enrol.
- Fairness: Applying terms that are fair and reasonable to both students and the School.
- Accountability: Holding both the School and students accountable to the terms agreed upon.
- Accessibility: Making terms and conditions easily accessible and understandable.
- Equity: Treating all students equitably under the terms and conditions set forth.
- Privacy: Respecting and protecting students' personal information as outlined in the terms.
- Compliance: Adhering to relevant legal and regulatory frameworks.
- Review: Regularly reviewing and updating terms to reflect evolving practices and legislation.
- Flexibility: Allowing for reasonable adjustments in exceptional circumstances.
- Support: Providing support and guidance in understanding and adhering to these terms.
- Continuous Communication: Maintaining ongoing communication regarding any changes to terms and conditions.
Metrics and KPIs
The following metrics will be measured and regularly reviewed as key performance indicators for the School to ensure the effectiveness of this policy and associated operations.
There are no metrics to display.