The School is committed to providing comprehensive support and resources to enhance the wellbeing and success of all students. We offer flexible study options, personalised academic tutoring, and dedicated welfare services to address diverse needs. Our inclusive approach ensures students receive the assistance required for academic and personal development, fostering an environment where every student can thrive.
This Policy has been developed in line with the applicable laws, regulations, regulatory advice, and sector best practices, including the following:
The School aims to increase access to education through generous scholarships. These scholarships offer significant discounts on the School’s services, providing opportunities for those who might otherwise lack access.
Scholarships are crucial for equipping individuals with the skills needed to thrive in the rapidly evolving tech industry. By supporting diverse talent, including through initiatives like Geekess, the School fosters a more inclusive environment that enhances innovation and creativity in the IT sector.
The School’s scholarships webpage includes:
Applicants must meet the eligibility criteria. They may apply for multiple scholarships but can only hold one at a time. If awarded two scholarships, the student must choose one. The School reserves the right to modify or remove scholarships and will update the details on the Scholarships page at https://edit.sutton.institute/scholarships.
Providing clear and comprehensive information ensures applicants understand the requirements and application process. Limiting each student to one scholarship maintains fairness, while the School's right to make changes ensures the scholarship programme remains relevant and effective.
Scholarships are competitive and limited to the number specified in the overview. All applicants will be evaluated fairly by the scholarship panel according to the award criteria. The panel's decision is final. For more details, refer to the Scholarships Policy.
Setting a limit on the number of scholarships ensures manageability and fairness. Fair evaluation and a final decision by the panel maintain the integrity of the selection process, while the Scholarships Policy provides additional guidance for applicants.
The School offers the following Modes of Study:
Providing a range of study modes allows students to choose an option that best suits their personal circumstances and learning preferences, enhancing their educational experience.
For various study modes, new students must register and pay fees according to the Fee Schedule by the given effective dates:
New students on Flexible Online programmes may start any time during the year. The Admissions Team will provide specific registration and enrolment dates to determine the maximum registration period (MRP). Returning students must complete their awards within their MRP and register annually, paying any required fees. They will receive their registration dates accordingly. For further details, refer to the Modes of Study Regulations.
Setting effective registration dates ensures orderly enrolment and fee payment. Clear communication of registration dates for new and returning students helps manage their study periods effectively, while flexibility for online programmes accommodates diverse start times.
The School’s admissions team, comprising trained and experienced staff, is responsible for:
The School will maintain relevant regulations, policies, and procedures. Staff with relevant admissions experience will be recruited, with the Director of Education overseeing induction and ongoing training.
Clearly defined responsibilities and continuous training ensure that the admissions team effectively manages the admissions process, provides excellent service, and supports continuous improvement while maintaining alignment with the School’s standards and regulations.
The School ensures that teaching methods and credit allocations for undergraduate and postgraduate modules align with their subject matter. The teaching systems used include:
This approach ensures that teaching methods are tailored to the module content, maximising students' chances of success.
For more details, please refer to the Teaching and Learning Policy.
All programme and module leaders receive training on using specific teaching systems and providing personalised support to students.
Training ensures that leaders can deliver high-quality academic experiences and effectively support students, enhancing both teaching and learning outcomes.
All module and programme leaders for undergraduate and postgraduate programmes will hold weekly office hours for student consultations. They will also be reachable by email for any queries. Additionally, the Director of Education will have weekly office hours available for students.
This ensures that students have regular, accessible opportunities to seek guidance and support from their academic leaders.
Students can access various School services through MyLSI on the AGS, including Careers and Development Support, Financial Assistance, Study and Research Support, and IT and Digital Resources. During Welcome Week, students will receive induction and training on using the AGS and MyLSI.
This ensures that students are well-informed about and can effectively utilise the available support services from the start of their studies.
MyLSI provides students with access to their virtual learning environment, including programme specifications and module content, such as flipped learning materials. Integrated trackers allow students to monitor their progress at various levels: concept, weekly chapter, and module. Students can also request tutor feedback online within the modules.
This system helps students track their learning progress and seek assistance when needed, ensuring they stay on top of their studies and receive timely feedback.
MyLSI hosts the virtual learning environment, including programme and module specifications and content, such as flipped learning materials. The platform features integrated trackers and various teaching and learning activities.
The first weekly session introduces the module's overview, including content structure, essential references, and assessment criteria, with no prior preparation needed and a Q&A period. Students then study key concepts independently using various materials before each workshop. AI formative assessments follow to provide instant feedback and track progress. Weekly workshops (weeks 2 to 10) involve interactive activities to apply theoretical knowledge, including Q&A sessions. Live lectures offer real-time discussion and may be recorded for later review. Assignments, both individual and group-based, follow each workshop. Seminars feature student-led presentations with feedback. Students also conduct individual research to support their studies. Summative assessments evaluate overall learning outcomes, while one-to-one supervision meetings provide personalised feedback and guidance.
These activities are designed to support students’ academic growth by providing structured learning opportunities, timely feedback, and resources to track progress. They ensure that students are well-prepared and supported throughout their studies.
The AGS is accessible to students 24/7. It provides essential information, facilitates processes, and offers programme and module learning and teaching resources.
This round-the-clock availability ensures students can access important resources and information at their convenience, supporting their academic needs and schedule.
Please see the Automated Governance System (AGS) Policy for more information.
All login pages and portals display a message directing users to contact us at help@lsi-ac.uk or visit www.lsi-ac.uk for assistance. This contact information is also available on the MyLSI portal. Emails to help@lsi-ac.uk generate a support ticket for our in-house IT team, who address tickets in the order received. The team provides support for general IT queries from 9am to 5pm, Monday to Friday, with a KPI of a 3-hour turnaround. Critical system issues are addressed with a 24/7 response time.
This process ensures that users receive prompt support for IT issues, with clear contact methods and defined response times for various types of requests.
The School provides a comprehensive environment to enhance academic experiences and success, including advanced technological support, extensive career development opportunities, and active student engagement.
The Director of Operations may approve additional content.
The integrated support structure ensures students have continuous access to academic resources, technological tools, and career guidance. The facilities and systems are designed to support diverse needs, promote academic excellence, and facilitate career growth, while also encouraging active student involvement in their educational journey.
At the end of each academic year, programme and module leaders must submit a report under the Monitoring and Evaluation Regulations. This report includes a review of the academic sources available to students, with the aim of updating and improving these resources.
The annual report allows for the assessment and enhancement of academic resources, ensuring that students have access to current and relevant materials to support their studies.
Please see the Teaching and Learning Policy for more information.
The School is dedicated to creating a supportive, innovative, and inclusive environment where students can thrive. This commitment is reflected in our focus on:
These principles ensure that the School fosters a dynamic and inclusive community, supports student growth, and prepares them for success in a rapidly evolving world.
Students will receive the following upon completion of their registration:
Students will also have the opportunity to provide feedback on the admissions and registration process.
This process ensures that students are well-informed and prepared for their studies, understand the support available, and can seamlessly integrate into the School’s academic and social environment.
The School will organise community events to enable students to connect and interact with their peers in both academic and social settings.
These events provide opportunities for students to engage with each other, fostering both academic collaboration and social integration.
The School will establish and finalise partnerships to enhance student life and ensure their success.
Partnerships will provide additional resources, opportunities, and support, helping students to fully engage with school life and maximise their academic and personal development.
The School's South London campus offers spaces for students to engage with staff and peers. It includes a stage for events, classrooms with advanced AV systems, and computer labs with programme-specific software. Quiet study areas with desks and high-speed broadband, along with recreational spaces and on-site catering, support both academic focus and social interaction. Local partnerships will enhance student life further. The Director of Operations oversees the campus facilities.
The campus design supports both academic and social needs, providing resources and spaces that foster learning, collaboration, and well-being. The Director of Operations ensures the site meets these needs effectively.
The School’s Careers Advisory Scheme helps students choose and develop their career paths, acquire desirable skills, and achieve career goals. IT experts provide careers support, and online resources are available to all students. The School is dedicated to enhancing students' employability and enterprise skills through their programmes, aiming to facilitate their transition into meaningful employment.
The Scheme ensures students receive tailored career guidance and resources to succeed professionally, supporting their development and job readiness within their academic programmes.
The School hosts Continuing Professional Development (CPD) and other events for students, including those focused on digital skills. These events offer career advice from IT experts and opportunities to engage with external specialists. They are also open to the public, showcasing digital technology, global trends, and advancements in AI and data science.
These events support students’ career development and enhance their understanding of digital fields while also benefiting the wider community by sharing knowledge and contributing to economic and cultural development.
The School organises a careers day each semester, featuring external speakers, staff availability for questions, and workshops on CVs and other career-related skills.
This provides students with opportunities to gain insights from industry professionals, receive guidance from staff, and improve their job application skills.
The School will establish key partnerships with large employers and recruitment agencies to connect students and graduates with relevant opportunities. It will collaborate with these partners to secure suitable placements where students can apply their learning and further develop their skills in a professional environment.
These strategic partnerships ensure students gain practical experience and enhance their employability by applying their education in real-world settings.
The School collaborates with local high schools to organise career-inspiration events aimed at 16-17-year-olds, encouraging interest in technology and future digital opportunities.
These events aim to spark interest in technology among young students, helping to build awareness and enthusiasm for future career opportunities in the digital field.
The School provides online career consultations for students and alumni for up to two years post-graduation. It also offers 1:1 appointments to assist with decision-making, postgraduate study, application forms, CV writing, job searching, and interview practice.
These services support students and alumni in their career development, offering tailored assistance with essential career tasks and decisions to enhance their professional prospects.
The School will establish a study record within each student's profile, documenting extracurricular activities, transcripts, and awards. Additionally, the School will use the Higher Education Achievement Report (HEAR) to record students' achievements.
This ensures a comprehensive and official account of each student's academic and extracurricular accomplishments, facilitating accurate and accessible records for future reference.
The School is committed to equality, diversity, and inclusion, as reflected in its regulations, policies, and procedures, including the Learning Support Plans and Reasonable Adjustments Policy. The School follows the Equality Act 2010 and Equality and Human Rights Commission guidance to assess reasonable adjustments for applicants with disclosed disabilities, long-term health conditions, or other needs. No academically qualified applicant will be denied admission due to a disability unless all legally required reasonable adjustments have been considered and ruled out.
This approach ensures fair access to education, upholding the principles of equality and inclusivity while complying with legal obligations.
Applicants with a disability, long-term health condition, or other needs should disclose this information early in the application process. This allows the School's Admissions and Student Wellbeing Team to consider and provide necessary support and adjustments in line with legislation. Additional reasonable adjustments can be requested during the registration process after accepting an offer. All information will be handled according to the School's privacy policy.
Early disclosure ensures that appropriate support and adjustments can be arranged to facilitate the applicant's success, while safeguarding their privacy in accordance with policy.
An assessment brief is provided for all modules before the semester begins. It includes:
This ensures that students have a clear understanding of the module’s requirements and expectations, enabling them to prepare effectively and seek help if needed.
The School has an extenuating circumstances policy to support students whose assessments have been impacted by factors beyond their control.
This policy ensures that students facing unforeseen challenges receive fair consideration, maintaining the integrity and equity of the assessment process.
For all undergraduate and postgraduate programmes, a schedule of assessments, including exam and coursework submission dates, will be published on the website and the AGS. Assessments will not be scheduled on Fridays, weekends, or outside operating hours unless approved by the Academic Board under exceptional circumstances. Module leaders must provide students with assessment details and dates as early as possible and notify them immediately of any changes.
This ensures students have ample time to prepare for assessments and are informed of any changes promptly, supporting their academic planning and reducing stress.
Markers for undergraduate and postgraduate modules must provide comments when marking papers, explaining why specific marks were awarded. Module leaders must ensure students have access to this feedback. Feedback should include:
Students should be informed before the module and upon submission of work when and how they will receive feedback, typically within 20 working days of the assessment deadline. If this timeframe cannot be met, the marker must consult with the Module Leader, and students must be notified of the new date and reason for the delay.
Other feedback opportunities include general module and programme-level feedback, published model answers and assessment criteria, as well as pre- and post-examination workshops. For students who fail assessments, these opportunities should be offered before reassessment. Formative feedback is also provided.
These practices ensure transparency, aiding internal and external scrutiny, and helping students understand their marks and how to improve. Timely and clear feedback supports student progression and learning.
In addition to academic support from programme and module leaders, the School provides Personal Academic Tutors (PAT) to assist students with issues related to their studies and beyond. The Automated Governance Service (AGS) offers processes to support students, but PATs are also available for in-person assistance. The PAT system helps staff understand individual student needs, offering personalised support, including advice on module choices and career guidance.
The PAT system ensures that students receive tailored support and guidance, addressing both academic and personal needs, which contributes to their overall success and wellbeing.
Each student will be assigned a PAT upon enrolment, and their details will be added to the student's portal on the AGS. For more information, please refer to the Personal Academic Tutoring (PAT) Policy.
This ensures that students have immediate access to their PAT and can easily find relevant contact details and support information.
Each full-time student must attend at least 3 formal PAT sessions per year, including both group and individual sessions. Part-time and flexible online students will have a pro-rata number of sessions.
This ensures that all students receive regular, structured support tailored to their needs, regardless of their study mode.
The School has a dedicated Mental Health Policy with the following objectives:
This policy ensures that mental health is effectively supported, with clear guidance on responsibilities and available resources, promoting a positive and informed approach to mental wellbeing.
The School will:
These actions ensure comprehensive support for mental health, maintain legal compliance, and foster a safe and supportive environment for the entire School community. For more details, see the Student Mental Health Policy.
The Student Wellbeing Team offers free, independent, and confidential support to all students on academic, financial, and wellbeing issues. The School’s strategy prioritises students, aiming to integrate educational and life experiences for mutual benefit.
This approach ensures that students receive comprehensive support, enhancing their overall educational experience and addressing their needs effectively.
The Student Wellbeing Team plays a crucial role in:
These responsibilities ensure that students receive comprehensive support and resources, enhancing their academic experience and overall well-being. Details are further outlined in the School’s policies and regulations.
The School acknowledges that students may require external support for housing, finance, and other wellbeing issues. It will collaborate with external agencies to provide the necessary assistance.
This ensures that students have access to additional resources and support beyond what the School can provide, addressing a wide range of wellbeing needs. Details are elaborated in the School’s policies and regulations.
All support processes within this policy are governed by School regulations and policies, with assigned owners responsible for overseeing services. These owners collect and analyse data on service performance and report to the relevant departmental Director. Reports are then submitted to the Executive Committee, including the Directors of Education and Operations, for evaluation of strategy, performance, and alignment. The Executive Committee uses data, including monitoring and evaluation reports, feedback from module and programme leaders, and student input, to prepare annual plans and strategic reports. These reports, which include recommendations on resources and budgets, are submitted to the Board of Governors for approval.
This structured approach ensures that support services are effectively monitored and evaluated, allowing for strategic adjustments and resource allocation based on comprehensive data and feedback. The Board of Governors' approval ensures alignment with overall institutional goals and budgetary constraints.
The following metrics will be measured and regularly reviewed as performance indicators for the School to ensure the effectiveness of this policy and associated operations.