Policy Statement
The School is committed to providing an efficient and secure process for issuing academic transcripts, certificates, Higher Education Achievement Report's (HEAR), and references. We ensure that all requests are managed with accuracy, timeliness, and confidentiality, supporting students' advancement in further education and careers. This policy outlines the procedures for obtaining official documentation reflecting academic achievements and experiences at our institution.
Principles
- Accuracy: Delivering precise representation of a student's academic achievements.
- Timeliness: Ensuring prompt processing and delivery of all requests.
- Privacy: Protecting the personal information of students and alumni in line with data protection regulations.
- Accessibility: Providing straightforward access to request procedures for eligible individuals.
- Authenticity: Issuing official documents that meet verification standards.
- Consistency: Maintaining consistency in the format and content of transcripts and certificates.
- Transparency: Offering clear guidance on how to request and obtain documents.
- Fairness: Treating all requests equitably, without undue preference or delay.
- Verification: Allowing for a reliable method of document verification by third parties.
- Responsiveness: Addressing queries and concerns regarding requests promptly and effectively.
- Records Management: Keeping accurate and secure records to support the issuance process.
- Continual Review: Regularly assessing and updating the policy to meet best practices and user needs.
Metrics and KPIs
The following metrics will be measured and regularly reviewed as key performance indicators for the School to ensure the effectiveness of this policy and associated operations.
There are no metrics to display.