London School of Innovation | Policies

The following policies and procedures govern how our institution operates. All staff, students and third parties engaged with LSI in any capacity should be aware of and comply with these rules. These policies are subject to change from time to time in order to keep up-to-date with the applicable regulations and to remain effective and fit-for-purpose. For more information, please contact policies@lsi-ac.uk.

Student Protection Policies

Policy
Consumer Protection Policy
The School is committed to upholding consumer protection standards by ensuring accuracy in publicised information and providing clear, fair terms and conditions. Adhering to the Consumer Protection...		 View Policy
Fitness to Study Policy
The School is committed to maintaining a supportive and inclusive educational environment. Our Fitness to Study Policy ensures that students' physical and mental health are managed effectively,...		 View Policy
Learning Support Plans and Reasonable Adjustments Policy
The School is committed to providing an inclusive learning environment, as outlined in the Equality Act 2010. This policy ensures that students with specific needs, such as dyslexia or dyspraxia,...		 View Policy
Programme Closure, Suspension and Change Policy
The School is committed to safeguarding students' interests in the event of programme closure, suspension, or change. We ensure compliance with regulatory standards and ethical practices through...		 View Policy
Refunds and Compensation Policy
The School is committed to ensuring fairness in its Refunds and Compensation Policy, as outlined in student contracts and in compliance with the Consumer Protection from Unfair Trading Regulations...		 View Policy
School Contract Terms and Conditions: Degree Programmes
The School is committed to ensuring that its contract terms and conditions for degree programmes are fair, transparent, and compliant with all relevant regulations, including the Consumer Protection...		 View Policy
School Contract Terms and Conditions: Short Courses
The School is committed to delivering an exceptional educational experience through its short courses by ensuring that all participants clearly understand the contract terms and conditions before...		 View Policy
Student Complaints and Academic Appeals Policy
The School is committed to ensuring a high-quality student experience and upholding transparency through our Student Complaints and Academic Appeals Policy. We provide a clear, accessible procedure...		 View Policy
Student Intellectual Property Policy
The School is committed to fostering a supportive and equitable environment for intellectual property (IP) creation and management. Our Student Intellectual Property Policy ensures that IP rights are...		 View Policy
Student Mental Health Policy
The School is committed to ensuring all students can fulfil their aspirations through education. We provide flexible support structures, promote mental health awareness, and train staff to recognise...		 View Policy
Student Privacy Notice
The School is committed to protecting student privacy and complies with the Data Protection Act 2018. We process personal information for admissions, teaching, and operational purposes, ensuring...		 View Policy
Student Protection Plan
The School is committed to safeguarding student interests through its comprehensive Student Protection Plan. This Plan, submitted to the Office for Students (OfS), outlines measures to be taken if...		 View Policy
Student Resources, Support, and Wellbeing Policy
The School is committed to providing comprehensive support and resources to enhance the wellbeing and success of all students. We offer flexible study options, personalised academic tutoring, and...		 View Policy
Summary of Key School Terms and Conditions: Degree Programmes
The School is committed to ensuring clarity and accessibility in its contractual agreements by providing a summary of key terms and conditions for degree programmes. This summary highlights critical...		 View Policy
Text Messaging to Students Policy
The School is committed to using text messaging as an efficient communication tool, ensuring all messages are relevant, respectful, and aligned with student preferences. Our 'Text Messaging to...		 View Policy
Transcript, Certificate, and Reference Requests Policy
The School is committed to providing an efficient and secure process for issuing academic transcripts, certificates, Higher Education Achievement Report's (HEAR), and references. We ensure that all...		 View Policy