AI in Public Service
As we stand on the brink of a technological revolution, AI is emerging not just as a tool but as a transformative force reshaping our public institutions.
This course is specifically designed for senior leaders and managers in public sector organisations. With societal expectations surrounding AI running high, it is crucial for them to make informed decisions that balance innovation with integrity. Understanding AI’s potential, threats, and opportunities is essential to making it work for people.
This course addresses this pressing need, offering a comprehensive understanding of AI’s opportunities for public good as well as ethical dimensions. It prepares you to master this essential subject and become a forward-thinking and trusted leader capable of steering your organisation through this pivotal era in human history.
Course Overview
This course equips you to navigate the transformative role of AI in public service, blending foundational knowledge, practical applications, and ethical considerations. You’ll gain a deep understanding of AI’s capabilities, limitations, and its potential to revolutionize governance and public service delivery.
You’ll explore how AI has evolved, its core concepts, and its current technological landscape. Learn to design workflows that balance AI efficiency with human oversight, leveraging its strengths while managing risks. Through real-world case studies, you’ll discover how AI enhances equity, efficiency, and accessibility across public sectors.
The course also addresses critical ethical and societal issues, such as bias, fairness, transparency, privacy, and workforce transformation. You’ll understand the regulatory frameworks that guide responsible AI use, enabling you to make informed decisions that balance innovation with accountability.
By combining theory, practice, and ethical guidance, this course prepares you to harness AI effectively and responsibly, empowering you to drive meaningful improvements and navigate AI’s impact on public services with confidence.
Who is this course for?
Ethics Committees
Essential for members of ethics or compliance committees within public organisations, aiming to align AI use with ethical guidelines.
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Managers and Team Leaders
Perfect for managers who oversee AI projects or are involved in policy implementation and want to lead with integrity and knowledge.
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Public Sector Leaders
Ideal for department heads, policy makers, and senior leaders in government agencies looking to understand AI's ethical implications.
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What you will learn
Through the following 8 chapters you will master the fundamental topics essential to the domain of AI in Public Service: Opportunities, Challenges and Ethics.
Course topics
Explore the fundamental principles of AI, its core concepts, applications, evolution and historical context.
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Attain a grounded view of AI's real-world capabilities and boundaries. Gain insights into the current state of AI technology, examining its strengths, limitations, and areas where it either falls short of, matches, or surpasses human intelligence. Explore which tasks AI can handle autonomously, which require human oversight, and which remain beyond its reach.
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Understand how workflows should be designed to balance AI efficiency with human oversight to mitigate risks. Explore smart escalation methods for managing routine tasks with quality assurance through human review. Discover AI's potential in ideation and brainstorming while recognising its creative limitations.
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Explore how AI can improve governance and empower the citizens. Learn how AI can simplify access, personalise support, ensure fairness, promote equity in public services, boost efficiency, scale delivery, and drive continuous improvement.
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Discover how to leverage AI to enhance public sector efficiency and impact. This chapter is packed with practical examples, revealing AI's potential to drive meaningful improvements in public services. Explore case studies of successful AI applications across public administration, healthcare, education, and more, along with insights into future possibilities.
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Explore AI's ethical challenges, including bias, fairness, transparency, and privacy, within the context of evolving regulatory frameworks. Examine how laws and standards guide responsible AI deployment in public service, balancing innovation with accountability. Understand AI's societal impacts, particularly workforce transformation, addressing job displacement, reskilling, and new opportunities to ensure equity and inclusion.
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Why LSI
At LSI, we redefine higher education to meet the demands of a rapidly evolving world. Rooted in technology, innovation, and entrepreneurship, our approach is designed to empower individuals to thrive in an AI-driven future. From cutting-edge learning systems to a deeply supportive community, every aspect of LSI is crafted to inspire, challenge, and elevate your potential.
Specialist in
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AI-enhanced
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Community of
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Uniquely human
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Your learning journey enhanced with AI
A learning experience like no other, where cutting-edge AI transforms education into a personalised journey of discovery. At the London School of Innovation, we combine innovative technology with forward-thinking teaching to prepare you for an AI-powered future.
Virtual
private tutor
Experience the future of education today with our state-of-the-art AI-based teaching technology. No, it's not just an AI chatbot. It is your virtual tutor, guiding you through a personalised journey of hands-on learning.
Master
the theory with AI
Experience a learning journey tailored just for you. With AI, every lesson is customised to fit your pace and needs, making your education uniquely yours.
Instant feedback
for assignments
Benefit from real-time AI feedback on your submitted assignments while you wait for teachers' review. Our cutting-edge AI technology provides instant insights, helping you track your progress and focus on areas for improvement, ensuring continuous growth.
Role-Play
with AI
Immerse yourself in lifelike scenarios powered by AI, with role-play exercises that put you in dynamic situations, allowing you to practice and hone your skills. Engage in realistic interactions that challenge your decision-making abilities, preparing you for real-world applications. This experiential learning approach ensures you build confidence and expertise in a safe, controlled environment.
FAQs
When considering short courses, it's essential to understand the type of short course and entry criteria, as outlined in our Short Courses (Non-Credit and Credit-Bearing) Regulations. These criteria are designed to ensure that all participants can make the most of the short course that they wish to undertake.
For Executive Education short courses, we generally seek individuals in senior leadership or management roles who possess significant experience or relevant qualifications. These courses are tailored for those looking to enhance their strategic skills and leadership capabilities.
The Professional (CPD) short courses are aimed at individuals currently working in specific sectors. These courses are designed to provide Continuing Professional Development opportunities that align with industry standards and practices.
Our Open Interest/Essential Skills courses have no entry requirements, making them generally accessible to anyone with a keen interest in the subject matter. These courses cater to a much wider audience, allowing individuals to explore new topics and expand their knowledge without prior qualifications.
We specify the type of course and entry criteria when publicising the course, ensuring that participants are well-equipped to engage with the course content, ultimately enriching the learning experience If you have any questions about which course might be suitable for you, our Student Success Team at studentsuccess@lsi-ac.uk is happy to assist you in finding the right fit.
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