AI in Public Service
Making AI work for people with confidence and integrity
As we stand on the brink of a technological revolution, AI is emerging not just as a tool but as a transformative force reshaping our public institutions.
This course is specifically designed for senior leaders and managers in public sector organisations. With societal expectations surrounding AI running high, it is crucial for them to make informed decisions that balance innovation with integrity. Understanding AI’s potential, threats, and opportunities is essential to making it work for people.
This course addresses this pressing need, offering a comprehensive understanding of AI’s opportunities for public good as well as ethical dimensions. It prepares you to master this essential subject and become a forward-thinking and trusted leader capable of steering your organisation through this pivotal era in human history.
8 weeks
3 hours per week
100% Online
Certified Learning
100% Online
Download the brochure
Course Overview
This course covers a broad spectrum of opportunities and challenges surrounding AI in public service. We will explore the capabilities, potential and limitations of AI, its likely impacts on jobs and society, and the ethical dilemmas it presents. Key topics include ethical frameworks for AI governance as well as the societal implications of AI deployment.
The course integrates case studies, interactive discussions, and expert insights to ensure practical understanding and application. By the end of the course, you will be able to confidently discuss AI, ease public concerns, and make ethically sound decisions on AI projects, ultimately enhancing your leadership capabilities and career prospects.
We will explore what AI can and cannot do, set realistic expectations, and delve into privacy and the crucial aspects of safeguarding personal information in an AI-driven world. We will address various types of biases in AI systems and strategies to mitigate them. We will elaborate on the process of creating systems that are transparent and accountable to the public, and provide an overview of the existing and emerging policies governing AI. We will highlight opportunities where AI can enhance public services, and cover strategies for involving the community in AI integration.
What sets this course apart is its practical orientation, offering direct benefits to public sector professionals by translating theoretical principles into real-world applications. Ultimately, it is designed to prepare you to anticipate and navigate the future landscape of AI in public service.
WHO IS THIS COURSE FOR?
Ethics Committees
Essential for members of ethics or compliance committees within public organisations, aiming to align AI use with ethical guidelines.
Managers and Team Leaders
Perfect for managers who oversee AI projects or are involved in policy implementation and want to lead with integrity and knowledge.
Public Sector Leaders
Ideal for department heads, policy makers, and senior leaders in government agencies looking to understand AI's ethical implications.
WHAT YOU WILL LEARN
Through the following 8 chapters you will master the fundamental topics essential to the domain of AI in Public Service.
COURSE TOPICS
-
1 - Foundations of AI and Ethics
Explore the fundamental principles of AI and its ethical dimensions. Understand the historical context and evolution of AI, the core ethical principles guiding its use, and the critical role ethics plays in public service. This chapter provides a robust foundation for grasping the ethical challenges and responsibilities that come with deploying AI technologies.
-
2 - AI Capabilities and Limitations in 2024
Dive into the current state of AI technology, its capabilities, and its inherent limitations as of 2024. Assess how AI can be leveraged to enhance public service efficiency and effectiveness while acknowledging the constraints and potential pitfalls. This chapter equips you with a realistic understanding of what AI can and cannot achieve today.
-
3 - AI Opportunities for Public Good
Uncover the vast potential of AI to drive positive change in public service. Examine case studies of successful AI implementations that have improved public administration, healthcare, education, and other sectors. Learn how to harness AI’s power to benefit society, ensuring innovations are aligned with public welfare and ethical standards.
-
4 - Bias, Fairness, Transparency and Accountability
Investigate the critical issues and challenges in AI systems including bias, fairness, transparency, and accountability. Understand the mechanisms for identifying and mitigating risks, ensuring fairness, and maintaining transparency in AI-driven decisions. This chapter provides strategies for fostering accountability and trust in AI applications, crucial for ethical governance.
-
5 - Privacy and Data Protection
Examine the paramount importance of privacy and data protection in AI applications. Learn about the principles of data privacy, relevant legal and regulatory frameworks, and best practices for safeguarding citizens' data. This chapter emphasises the need for robust data management strategies to protect individual privacy in the age of AI.
-
6 - Regulatory and Policy Frameworks
Navigate the complex and evolving landscape of regulatory and policy frameworks governing AI. Understand the existing laws, standards, and guidelines that shape AI deployment in public service. This chapter highlights the importance of ethical policy-making and the role of regulations in ensuring responsible AI use.
-
7 - Societal Impacts and Workforce Transformation
Examine the broader societal impacts of AI and its transformative effect on the workforce. Understand how AI is reshaping job roles, skill requirements, and employment patterns in public service. This chapter delves into the social and economic implications of AI, addressing issues of workforce displacement, reskilling, and the creation of new job opportunities. Learn strategies to manage this transformation responsibly, ensuring an equitable and inclusive future for all stakeholders.
-
8 - Future Directions and Emerging Trends
Explore the developing landscape of AI in public service and the emerging trends that will shape its development. Anticipate the ethical challenges and opportunities that lie ahead, preparing to adapt to rapid technological advancements. This chapter encourages proactive leadership in shaping policy and guiding ethical AI initiatives for a sustainable future.
Explore the fundamental principles of AI and its ethical dimensions. Understand the historical context and evolution of AI, the core ethical principles guiding its use, and the critical role ethics plays in public service. This chapter provides a robust foundation for grasping the ethical challenges and responsibilities that come with deploying AI technologies.
WHY LONDON SCHOOL OF INNOVATION ?
Specialist: Tech and Innovation
As the UK's only higher-ed institution dedicated to tech, innovation and entrepreneurship, LSI optimises your path to mastery and confidence.
Your IP: 18.207.255.67While many universities try to be everything to everyone, LSI stands focused.
From curriculum design to teaching systems, faculty and culture, every fibre of our being is devoted to one goal: empowering you to be a well-rounded leader of our AI-augmented tomorrow.
AI-Powered Teaching
Our pioneering AI platform redefines education, with a virtual private tutor leading you through a personalised, hands-on learning experience.
Your IP: 18.207.255.67Our proprietary tech emulates a 24/7 supportive, friendly, and emotionally intelligent virtual human, offering a multi-media experience with interactive audio-visual feedback. It offers formative assessments, critiques your work, and communicates effectively.
This unprecedented technology is at the heart of the LSI offering, creating optimal learning paths for each student, identifying skill gaps, and driving their development to perfection.
Uniquely Human: Personal Support
Instead of lectures, our pedagogy thrives on routine one-to-one sessions, because nothing can inspire quite like an authentic human connection.
Your IP: 18.207.255.67Higher education is as much an emotional journey as it is an intellectual one.
LSI's frequent one-to-one sessions provide a safe space for personal growth, offering pastoral and academic support tailored to each student. They help you navigate the challenges of life, work, and academic complexities to realise your aspirations.
Real Skills: Beyond Theory
Our courses go beyond theory and emphasise practical applications. Students are guided to apply knowledge and skills in realistic scenarios, providing them with knowhow directly applicable to their careers.
Your IP: 18.207.255.67Our state-of-the-art and AI-powered teaching technology provides instant feedback on practical assignments, which is subsequently supported by expert human review and feedback.
This approach brings the best of real-time and asynchronous learning to foster a smooth and motivating learning flow, leading to development of essential skills and memorable educational experiences.
Flexible Learning
Flexible education is in LSI's DNA. Our online learning caters to each student's pace and style. Attend live sessions in-person or remotely, or learn independently anytime, anywhere, using a laptop or smartphone.
Your IP: 18.207.255.67Our technology supports multiple formats, presenting content as text, images, video, and audio, so you can choose what works best for you.
Additionally, collaborative learning is enhanced by AI-augmented discussion forums, combining human and artificial intelligence. This integrated platform offers the best of both worlds for a seamless learning experience.
Professional Networking
LSI fosters tomorrow's industry leaders. Your peers will be invaluable connections to have, not only for direct support and professional growth but also for enriching future collaborations.
Your IP: 18.207.255.67At LSI, you’ll immerse yourself in a dynamic community of ambitious and innovative minds. These connections extend beyond the classroom. They can not only inspire you but also open doors, offering a continuous source of support and opportunity throughout your career.
This will not be limited to just your cohort, but our entire LSI Alumni Network, through our exclusive networking events.
YOUR LEARNING JOURNEY
ENHANCED WITH AI
Virtual Private Tutor
Experience the future of education today with our state-of-the-art AI-based teaching technology. No, it's not just an AI chatbot. It is your virtual tutor, guiding you through a personalised journey of hands-on learning.
Your IP: 18.207.255.67Imagine an intelligent, supportive, and friendly multi-media experience. With interactive audio-visual feedback from an AI avatar, it offers formative assessments, critiques your work, and communicates effectively, simulating a full-time tutor available 24/7.
This proprietary technology is at the heart of the LSI offering, creating optimal learning paths for every student, identifying skill gaps, and driving their development to perfection.
Master the Theory, Personalised with AI
Experience a learning journey tailored just for you. With AI, every lesson is customised to fit your pace and needs, making your education uniquely yours.
Your IP: 18.207.255.67Real-World Case-Studies
Get deeper through real-world insights. Immerse yourself in practical case studies that bring your learning to life. Understand complex concepts by seeing how they apply in actual scenarios, bridging the gap between theory and practice.
Your IP: 18.207.255.67Discuss, Debate, and Learn
Engage in meaningful discussions with your peers as well as AI characters. Analyse case studies together, exchange perspectives, and gain a deeper understanding of how things work in the real world. Collaboration and debate drive home key insights, making your learning experience richer and more impactful.
Your IP: 18.207.255.67Instant Assignment Feedback
Benefit from real-time AI feedback on your submitted assignments while you wait for teachers' review. Our cutting-edge AI technology provides instant insights, helping you track your progress and focus on areas for improvement, ensuring continuous growth.
Your IP: 18.207.255.67Role-Play and Simulations with AI
Immerse yourself in lifelike scenarios powered by AI, with role-play exercises that put you in dynamic situations, allowing you to practice and hone your skills. Engage in realistic interactions that challenge your decision-making abilities, preparing you for real-world applications. This experiential learning approach ensures you build confidence and expertise in a safe, controlled environment.
Your IP: 18.207.255.67Showcase Your Skills
Upon successfully completing this course, your digital certificate will be issued for adding to your CV and LinkedIn profile.
As a registered UK Higher Education Provider regulated by the OfS (Office for Students), LSI certificates will be internationally recognised and respected by employers worldwide.
Your certificate will come with a unique URL for verification, making it a credible and authentic proof of your learning and achievement.
Supercharge Your Career
Raise your game, boost your confidence and safeguard your relevance
LSI Lifelong Learning*
Always stay up-to-date
Smart monthly refresher content notifications for alumni.
Keep abreast of the developments in the field of data.
Reinvent Yourself to Ace the Age of Al
Get on the right side of the technological revolution and secure a prosperous future.
Exclusive LSI Resources
Permanent @lsi.ac.uk email forwarding address.
30% discount on eligible LSI courses.
Networking and Events
Always stay up-to-date
Join alumni clubs, networking and education events.
Attend the annual LSI Alumni Conference.
CHOOSE YOUR MODE OF STUDY
SELF-PACED
£950
plus VAT8-week flexible programme
Learn at your own pace
100% flexibility (no fixed weekly schedule)
Start anytime
SelectNOT SURE?
FAQs
When considering short courses, it's essential to understand the type of short course and entry criteria, as outlined in our Short Courses (Non-Credit and Credit-Bearing) Regulations. These criteria are designed to ensure that all participants can make the most of the short course that they wish to undertake.
For Executive Education short courses, we generally seek individuals in senior leadership or management roles who possess significant experience or relevant qualifications. These courses are tailored for those looking to enhance their strategic skills and leadership capabilities.
The Professional (CPD) short courses are aimed at individuals currently working in specific sectors. These courses are designed to provide Continuing Professional Development opportunities that align with industry standards and practices.
Our Open Interest/Essential Skills courses have no entry requirements, making them generally accessible to anyone with a keen interest in the subject matter. These courses cater to a much wider audience, allowing individuals to explore new topics and expand their knowledge without prior qualifications.
We specify the type of course and entry criteria when publicising the course, ensuring that participants are well-equipped to engage with the course content, ultimately enriching the learning experience If you have any questions about which course might be suitable for you, our Student Success Team at studentsuccess@lsi-ac.uk is happy to assist you in finding the right fit.
Your IP: 18.207.255.67The delivery schedule for our short courses varies depending on the specific course and its format. To find detailed information about course dates, duration, and delivery methods, please visit our Short Courses page on our website. You will find a comprehensive overview of upcoming courses, including start dates and any relevant deadlines for registration.
Our short courses are designed to be flexible and accessible, ensuring that you can find a course that fits your schedule and educational needs.
If you have further questions or need assistance in choosing the right course for you, our Student Success Team is available to provide guidance and support.
Your IP: 18.207.255.67Yes, you can gain academic credits from a short course, but this is subject to our Short Courses (Non-Credit and Credit-Bearing) Regulations. These regulations focus on quality assurance and academic standards to ensure that all courses meet the required criteria for credit-bearing status.
Please refer to the specific details outlined in these regulations to understand how credits are awarded and the implications for your academic journey. If you have any further questions, feel free to reach out to our Student Success Team for guidance.
Your IP: 18.207.255.67The weekly time commitment for short courses varies depending on the specific course and its format. Detailed information about the expected duration and weekly study hours can be found in the 'Duration' section of each course on the Short Courses page on our website.
Your IP: 18.207.255.67To apply for one of our short courses, please start by reviewing the key information available on our website. Each short course specification includes essential details such as the course name, description, content, entry requirements, duration, mode of delivery, academic level, credit status, and associated fees.
When you submit a form to book a place on a short course, this constitutes an offer to us to undertake that course; however, it does not form a binding contract. A contract will be established only when we send you a confirmation that you have secured a place on that short course.
We will confirm your place once you have completed the full booking form, met all applicable entry criteria, and we have accepted your application. At that point, you will need to pay the required fees and charges as outlined on our website. All payments are made in pound sterling (£) and are subject to our cancellation and refund terms.
Your IP: 18.207.255.67Our short courses are thoughtfully designed to integrate seamlessly into your existing schedule, ensuring that you can balance your studies with other commitments. Throughout the course, you will engage in a variety of activities that enhance your learning experience and provide a well-rounded education.
These activities may include AI content, videos, case studies, and quizzes. This diverse approach not only helps reinforce the course content, but also fosters a dynamic learning environment where you can connect with your peers and instructors.
For more specific details about the activities included in your course, please contact our Student Success Team.
Your IP: 18.207.255.67Interaction with fellow students varies based on the type of short course you choose.
Flexible Online courses are conducted entirely online without live components, which may limit opportunities for interaction. In contrast, In-Person courses include live elements, whether delivered on-site or remotely, allowing for more direct interaction with your peers. Blended courses combine online content with in-person sessions, facilitating both digital and face-to-face engagement. This mixed approach provides opportunities to collaborate and connect with other students, enhancing your learning experience.
By selecting the course format that best fits your preferences, you can optimise your interaction with fellow learners.
Your IP: 18.207.255.67Under the Short Courses (Non-Credit and Credit-Bearing) Regulations, all participants who successfully complete a short course will receive a certificate of participation. This certificate serves as recognition of your engagement and achievement in the course.
For those enrolled in credit-bearing short courses, additional documentation is provided. Participants will receive transcripts, alongside their certificates, issued in accordance with our Academic Regulations. This ensures that students have formal documentation of their academic achievements.
Our commitment to educational standards and transparency means that certificates and transcripts are valuable tools for showcasing your accomplishments and enhancing your professional profile.
Your IP: 18.207.255.67The certificate awarded will be a digital certificate. This certificate can be easily shared and showcased, enhancing your professional profile.
Certificates are issued within 2-weeks after the course completion date, allowing you to promptly update your credentials.
Your IP: 18.207.255.67Unfortunately, we do not provide physical certificates for short courses. Instead, participants will receive a verified digital certificate upon successful completion of the course. This digital format allows for easy sharing on professional platforms.
Our decision to issue only digital certificates aligns with our commitment to sustainability and efficiency, ensuring that you can quickly and conveniently showcase your achievements without the need for physical copies.
Your IP: 18.207.255.67Under the School Contract Terms and Conditions: Short Courses, you will have access to course content for 20-working days after your short course formally ends. Following this period, access to the materials will cease.
This policy ensures that you have sufficient time to review and consolidate your learning while also promoting a structured approach to your studies. We encourage you to take advantage of this access to enhance your understanding and maximise the benefits of your short course experience.
Your IP: 18.207.255.67To ensure a smooth learning experience, you will need to have the latest version of a web browser, Microsoft Office, and a PDF viewer installed on your device. These technical requirements are essential for accessing course materials, participating in online activities, and completing assignments effectively.
By maintaining up-to-date software, you will be able to take full advantage of the interactive features and resources available during your studies. If you have any questions about the technical setup, please feel free to reach out to the Student Success Team for assistance.
Your IP: 18.207.255.67Yes, internet access is essential for your course as you will need it to access the learning platform and stream videos. However, you will also have the option to download some content, including transcripts, assignments, and reading materials, for offline use.
Your IP: 18.207.255.67Yes, you can enrol up to 7-days after the course has started. This flexibility allows prospective students to join our courses even if they miss the initial registration deadline, ensuring that you have the opportunity to benefit from our educational offerings.
Your IP: 18.207.255.67Details about fees and payment methods for our short courses are outlined in the School Contract Terms and Conditions: Short Courses. You can find key information about each course, including fees, in the relevant short course specification on our website.
When you submit a booking form, you are making an offer to enrol, which becomes a contract once we confirm your place. You will then need to pay the applicable fees and register as detailed on our website. All payments are made in pound sterling (£) and are subject to our cancellation and refund rights.
Payments are generally made via credit or debit card through our online payment platform. If you prefer to pay by bank transfer or require an invoice for a third party, such as an employer, please email admissions@lsi-ac.uk for assistance.
Your IP: 18.207.255.67Yes. Please contact our Student Success Team at studentsuccess@lsi-ac.uk who will be able to advise you on this.
Your IP: 18.207.255.67If you do not have a credit card, you can still enrol in our short courses by using bank remittance through wire transfer or a debit card. We accept these payment methods to ensure that all prospective students have access to our courses. For more details on how to proceed with these payment options, please contact our Student Success Team. The team will be happy to assist you with the necessary information and guidance.
Your IP: 18.207.255.67To request an invoice for your course fees, please email the Student Success Team at studentsuccess@lsi-ac.uk. The team will assist you in generating the invoice you need for your records or for reimbursement purposes.
Your IP: 18.207.255.67Our refund and withdrawal policy follows the School Contract Terms and Conditions: Short Courses.
You have 14 days from the date you receive confirmation of your course registration to cancel your place. To do this, you can fill out the cancellation form on our website or send an email to admissions@lsi-ac.uk.
If you cancel within this 14-day period, you will receive a full refund through the original payment method. However, if you begin the course before the cancellation period ends, we may charge you for the portion of the course already completed.
For cancellations made after the 14-day period, the following fees apply:
- If you have started the course, you will be charged the full course fee.
- If you cancel more than 10 working days before the start date, you will incur a fee of 50% of the course fee.
- If you cancel within 10 working days of the start date, you will be charged the full course fee.
Please review the contract to ensure you fully understand your rights and obligations.
Your IP: 18.207.255.67Our deferral policy allows students to request a deferral until midway through a short course. You may change your cohort once, depending on availability. To initiate a deferral request, please email admissions@lsi-ac.uk.
This policy reflects our commitment to providing flexibility to our students while ensuring that we can effectively manage course capacity and maintain the quality of our educational offerings. We encourage you to reach out with any questions regarding your specific situation.
Your IP: 18.207.255.67