AI in Public Service: Opportunities, Challenges and Ethics
Making AI work for people with confidence and integrity
As we stand on the brink of a technological revolution, AI is emerging not just as a tool but as a transformative force reshaping our public institutions.
This course is specifically designed for senior leaders and managers in public sector organisations. With societal expectations surrounding AI running high, it is crucial for them to make informed decisions that balance innovation with integrity. Understanding AI’s potential, threats, and opportunities is essential to making it work for people.
This course addresses this pressing need, offering a comprehensive understanding of AI’s opportunities for public good as well as ethical dimensions. It prepares you to master this essential subject and become a forward-thinking and trusted leader capable of steering your organisation through this pivotal era in human history.
8 weeks
3 hours per week
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Course Overview
This course covers a broad spectrum of opportunities and challenges surrounding AI in public service. We will explore the capabilities, potential and limitations of AI, its likely impacts on jobs and society, and the ethical dilemmas it presents. Key topics include ethical frameworks for AI governance as well as the societal implications of AI deployment.
The course integrates case studies, interactive discussions, and expert insights to ensure practical understanding and application. By the end of the course, you will be able to confidently discuss AI, ease public concerns, and make ethically sound decisions on AI projects, ultimately enhancing your leadership capabilities and career prospects.
We will explore what AI can and cannot do, set realistic expectations, and delve into privacy and the crucial aspects of safeguarding personal information in an AI-driven world. We will address various types of biases in AI systems and strategies to mitigate them. We will elaborate on the process of creating systems that are transparent and accountable to the public, and provide an overview of the existing and emerging policies governing AI. We will highlight opportunities where AI can enhance public services, and cover strategies for involving the community in AI integration.
What sets this course apart is its practical orientation, offering direct benefits to public sector professionals by translating theoretical principles into real-world applications. Ultimately, it is designed to prepare you to anticipate and navigate the future landscape of AI in public service.
WHO IS THIS COURSE FOR?
Ethics Committees
Essential for members of ethics or compliance committees within public organisations, aiming to align AI use with ethical guidelines.
Managers and Team Leaders
Perfect for managers who oversee AI projects or are involved in policy implementation and want to lead with integrity and knowledge.
Public Sector Leaders
Ideal for department heads, policy makers, and senior leaders in government agencies looking to understand AI's ethical implications.
WHAT YOU WILL LEARN
Through the following 8 chapters you will master the fundamental topics essential to the domain of AI in Public Service: Opportunities, Challenges and Ethics.
COURSE TOPICS
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1 - Foundations of AI and Ethics
Explore the fundamental principles of AI and its ethical dimensions. Understand the historical context and evolution of AI, the core ethical principles guiding its use, and the critical role ethics plays in public service. This chapter provides a robust foundation for grasping the ethical challenges and responsibilities that come with deploying AI technologies.
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2 - AI Capabilities and Limitations in 2024
Dive into the current state of AI technology, its capabilities, and its inherent limitations as of 2024. Assess how AI can be leveraged to enhance public service efficiency and effectiveness while acknowledging the constraints and potential pitfalls. This chapter equips you with a realistic understanding of what AI can and cannot achieve today.
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3 - AI Opportunities for Public Good
Uncover the vast potential of AI to drive positive change in public service. Examine case studies of successful AI implementations that have improved public administration, healthcare, education, and other sectors. Learn how to harness AI’s power to benefit society, ensuring innovations are aligned with public welfare and ethical standards.
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4 - Bias, Fairness, Transparency and Accountability
Investigate the critical issues and challenges in AI systems including bias, fairness, transparency, and accountability. Understand the mechanisms for identifying and mitigating risks, ensuring fairness, and maintaining transparency in AI-driven decisions. This chapter provides strategies for fostering accountability and trust in AI applications, crucial for ethical governance.
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5 - Privacy and Data Protection
Examine the paramount importance of privacy and data protection in AI applications. Learn about the principles of data privacy, relevant legal and regulatory frameworks, and best practices for safeguarding citizens' data. This chapter emphasises the need for robust data management strategies to protect individual privacy in the age of AI.
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6 - Regulatory and Policy Frameworks
Navigate the complex and evolving landscape of regulatory and policy frameworks governing AI. Understand the existing laws, standards, and guidelines that shape AI deployment in public service. This chapter highlights the importance of ethical policy-making and the role of regulations in ensuring responsible AI use.
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7 - Societal Impacts and Workforce Transformation
Examine the broader societal impacts of AI and its transformative effect on the workforce. Understand how AI is reshaping job roles, skill requirements, and employment patterns in public service. This chapter delves into the social and economic implications of AI, addressing issues of workforce displacement, reskilling, and the creation of new job opportunities. Learn strategies to manage this transformation responsibly, ensuring an equitable and inclusive future for all stakeholders.
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8 - Future Directions and Emerging Trends
Explore the developing landscape of AI in public service and the emerging trends that will shape its development. Anticipate the ethical challenges and opportunities that lie ahead, preparing to adapt to rapid technological advancements. This chapter encourages proactive leadership in shaping policy and guiding ethical AI initiatives for a sustainable future.
Explore the fundamental principles of AI and its ethical dimensions. Understand the historical context and evolution of AI, the core ethical principles guiding its use, and the critical role ethics plays in public service. This chapter provides a robust foundation for grasping the ethical challenges and responsibilities that come with deploying AI technologies.
WHY LONDON SCHOOL OF INNOVATION ?
Comprehensive Content
Our courses are designed to be thorough. They are meticulously curated to offer a well-rounded understanding of the subject, so you will graduate with confidence.
The course material is carefully structured to facilitate ease of comprehension, with memorable narratives and contextual application.
We delve into underlying problems, explore diverse ideas, and address controversies and misconceptions. You will not only grasp the core knowledge but also engage with the subject matter critically, leading to a more profound and nuanced understanding.
Expert Tutors
LSI’s faculty brings more than education. They share their real-world experiences, supercharging students' learning by blending theory with practical insights.
Our award-winning faculty mentors every student, offering personalised guidance and advice. They are dedicated to fostering a collaborative learning environment enriching students with their professional networks and industry connections.
By sharing case studies, best practices, and lessons learned from real challenges, our teachers equip students with the skills and confidence needed to excel in senior roles.
Professional Networking
LSI fosters tomorrow's industry leaders. Your peers will be invaluable connections to have, not only for direct support and professional growth but also for enriching future collaborations.
At LSI, you’ll immerse yourself in a dynamic community of ambitious and innovative minds. These connections extend beyond the classroom. They can not only inspire you but also open doors, offering a continuous source of support and opportunity throughout your career.
This will not be limited to just your cohort, but our entire LSI Alumni Network, through our exclusive networking events.
Applied Skills
Our courses go beyond theory and emphasise practical applications. Students are guided to apply knowledge and skills in realistic scenarios, providing them with knowhow directly applicable to their careers.
Our state-of-the-art and AI-powered teaching technology provides instant feedback on practical assignments, which is subsequently supported by expert human review and feedback.
This approach brings the best of real-time and asynchronous learning to foster a smooth and motivating learning flow, leading to development of essential skills and memorable educational experiences.
Flexible Learning
Flexible education is in LSI's DNA. Our online learning caters to each student's pace and style. Attend live sessions in-person or remotely, or learn independently anytime, anywhere, using a laptop or smartphone.
Our technology supports multiple formats, presenting content as text, images, video, and audio, so you can choose what works best for you.
Additionally, collaborative learning is enhanced by AI-augmented discussion forums, combining human and artificial intelligence. This integrated platform offers the best of both worlds for a seamless learning experience.
AI-Enhanced Learning
Our state-of-the-art AI-based education technology revolutionises learning and teaching. This isn’t just an AI chatbot; it’s your personal virtual tutor, guiding you through a personalised, hands-on learning journey.
It provides an intelligent, supportive, and friendly multi-media experience. With interactive audio-visual feedback from an AI avatar, it offers formative assessments, critiques your work, and communicates effectively, simulating a full-time tutor available 24/7.
This unprecidented technology is at the heart of the LSI offering, creating optimal learning paths for each student, identifying skill gaps, and driving their development to perfection.
YOUR LEARNING JOURNEY
ENHANCED WITH AI
Virtual Private Tutor
Experience the future of education today with our state-of-the-art AI-based teaching technology. No, it's not just an AI chatbot. It is your virtual tutor, guiding you through a personalised journey of hands-on learning.
Imagine an intelligent, supportive, and friendly multi-media experience. With interactive audio-visual feedback from an AI avatar, it offers formative assessments, critiques your work, and communicates effectively, simulating a full-time tutor available 24/7.
This proprietary technology is at the heart of the LSI offering, creating optimal learning paths for every student, identifying skill gaps, and driving their development to perfection.
Master the Theory, Personalised with AI
Experience a learning journey tailored just for you. With AI, every lesson is customised to fit your pace and needs, making your education uniquely yours.
Real-World Case-Studies
Get deeper through real-world insights. Immerse yourself in practical case studies that bring your learning to life. Understand complex concepts by seeing how they apply in actual scenarios, bridging the gap between theory and practice.
Discuss, Debate, and Learn
Engage in meaningful discussions with your peers as well as AI characters. Analyse case studies together, exchange perspectives, and gain a deeper understanding of how things work in the real world. Collaboration and debate drive home key insights, making your learning experience richer and more impactful.
Instant Assignment Feedback
Benefit from real-time AI feedback on your submitted assignments while you wait for teachers' review. Our cutting-edge AI technology provides instant insights, helping you track your progress and focus on areas for improvement, ensuring continuous growth.
Role-Play and Simulations with AI
Immerse yourself in lifelike scenarios powered by AI, with role-play exercises that put you in dynamic situations, allowing you to practice and hone your skills. Engage in realistic interactions that challenge your decision-making abilities, preparing you for real-world applications. This experiential learning approach ensures you build confidence and expertise in a safe, controlled environment.
Showcase Your Skills
Upon successfully completing this course, your digital certificate will be issued for adding to your CV and LinkedIn profile.
As a registered UK Higher Education Provider regulated by the OfS (Office for Students), LSI certificates will be internationally recognised and respected by employers worldwide.
Your certificate will come with a unique URL for verification, making it a credible and authentic proof of your learning and achievement.
Supercharge Your Career
Raise your game, boost your confidence and safeguard your relevance
LSI Lifelong Learning*
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Smart monthly refresher content notifications for alumni.
Keep abreast of the developments in the field of data.
Reinvent Yourself to Ace the Age of Al
Get on the right side of the technological revolution and secure a prosperous future.
Exclusive LSI Resources
Permanent @lsi.ac.uk email forwarding address.
30% discount on eligible LSI courses.
Networking and Events
Always stay up-to-date
Join alumni clubs, networking and education events.
Attend the annual LSI Alumni Conference.
CHOOSE YOUR MODE OF STUDY
SELF-PACED
£950
plus VAT8-week flexible programme
Learn at your own pace
100% flexibility (no fixed weekly schedule)
Start anytime
SelectFAQs
No.
Tuition fees are determined by the funding option(s) you select when applying for a course.
Upon accepting an admission offer, you will need to pay a deposit of 10% of the tuition fees within 20 days, along with signing the loan agreement (if applicable).
We will then issue the CAS to international students, so they can apply for their visas. Upon receiving your visa and enrolment, you must pay the balance of your fees within 10 days. You will be required to pay the total tuition fees less the loan minus the 10% deposit you have already made.
Fees can be paid in several ways.
A) Using our e-Payment System, you can pay online. You can use any major credit card. Make sure to include your LSI student number, name, and date of birth when making payments to London School of Innovation.
B) Payment can be made by bank-to-bank transfer. Our bank details will be included in your offer of admission letter.
C)If your country has student recruitment agents, you can pay in your local currency. For more information, please contact us.
Please visit our SCHOLARSHIPS page for more information.
Certain short courses, especially technical ones, have prerequisites. These are highlighted on the course page and brochure. For any queries about prerequisites, email us at course.success@lsi-ac.uk. Note that all courses are taught in English, and fluency in English is a must.
Visit our short course web page, or email us to know about future short course schedules.
It is specified in the 'Duration' section of the short course page and brochure. You can get the brochure by filling in the form on this page.
This short course is planned to conveniently fit into your pre-existing schedule. You will engage in a range of activities like video lectures, webinars, readings, tests, and group discussions. Email us for more details on course activities.
Peer learning is a vital element of this course. You can engage with fellow students through our learning platform.
Each short course requires a weekly effort. You will have to complete certain activities and possibly a final project for a pass. More information is in our short courses' brochure. Please contact us for any further queries.
Successful completion will earn you a digital certificate that you can share widely. This certificate is issued 2-weeks after course completion.
No, we only issue verified digital versions that can be shared on social platforms.
Given the pace at which technology is shaping society, the shortage of people with the knowledge and skills to lead the charge, and the lack of diversity among those leading digital transformation, the School immerses learners in an expansive and practical tech-powered study experience, using the latest technology, and transforms them into tech leaders that unite and inspire all stakeholders involved in digital projects at all levels of change (team, organisation, and society).
You will have access to the online platform, videos, and other content for a year from the course start date.
You will need the latest web browser, Microsoft Office, and a PDF viewer.
Yes, you will need the internet to access the platform and streaming videos. You can download content, including transcripts, assignments, and reading material.
Yes, you can sign up 7-days after the course starts without missing key components.
The short course fee can be found on the short course page and brochure. Please contact course.success@lsi-ac.uk for tuition assistance, or information about flexible payment options.
Bank remittance through wire transfer or debit card is accepted. Please contact us for more details.
Please email us your invoice requirements and the course you wish to enrol in.
Yes, you can pay in instalments.
You can request a full refund where qualified. Please see our short course terms and conditions at https://lsi-ac.uk/policy/5bbb5236-7ab2-4d81-b2a2-0fcb1778b4b3 for more details.
Deferrals can be requested until midway through the course. Changes to the cohort can be made once, but are subject to availability. Deferral requests should be sent to admissions@lsi-ac.uk.
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